5 Winning Strategies to Battle Agent Attrition in the Contact Center
How to combat the staggering costs of employee turnover and agent attrition Agent attrition is a constant challenge in the contact center...
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Heather Turbeville
- Mar 6
- 2 min
Driving Productivity with Simulated Testing and Validation for the Contact Center
Simulated testing and validation enhance contact center productivity and
ensure exceptional customer service.
106 views0 comments
Heather Turbeville
- Jan 5
- 3 min
5 Steps to Deploying Interaction Analytics Successfully in the Contact Center and Enterprise
Successfully deploying analytics helps companies unlock valuable insights, enhance customer experiences, and drive better decision-making.
75 views0 comments
Francisca Crous-Alegria
- Sep 12, 2023
- 2 min
Navigating the Top Challenges in the Insurance Industry with Intelligent Transformation Solutions
This blog explores how AI-driven hyper-analytics and automation are positioned to assist the insurance industry in resolving its challenges.
35 views0 comments
Francisca Crous-Alegria
- Sep 7, 2023
- 3 min
Elevating Customer Experience and Operational Efficiency with Automated Solutions for Utilities.
As customer expectations evolve and operational challenges grow more complex, utilities are turning to advanced technologies for help.
68 views
Francisca Crous-Alegria
- Jul 3, 2023
- 3 min
Overcoming Banking Challenges & Enhancing Customer Satisfaction through Technology
Banks face challenges that directly impact customer satisfaction. This article explores technology solutions that can help overcome them.
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