AI-NATIVE REAL-TIME AGENT GUIDANCE
Improve every customer interaction
while its happening.
AgentAssist gives agents real-time prompts, next-best actions, knowledge, and compliance guidance—helping them respond with greater confidence, consistency, and accuracy.
Move beyond after-the-fact coaching. Guide performance when it can still change the outcome.
TURN LIVE
CONVERSATIONS
INTO BETTER BUSINESS
OUTCOMES
01
Improve agent performance
Confidence, accuracy, consistency
02
Reduce compliance risk
Prevent issues before they occur
03
Improve customer outcomes
Faster, more personal resolution
04
Capture more opportunities
Retention, sales, next best actions
WHY AGENTASSIST
Performance improvement
in real time.
Not afterward.
Most contact center coaching happens after the interaction—too late to prevent an error, recover a customer, or capture an opportunity. AgentAssist analyzes each conversation as it unfolds and delivers timely guidance based on customer context, business rules, compliance requirements, and desired outcomes.
CORE CAPABILITIES
Give every agent the guidance of
your best agent.
01
Next-best-action guidance
Recommend the right response using conversation context, customer data, business rules, and desired outcomes.
04
Sentiment and intent awareness
Recognize frustration, urgency, and buying intent so agents can adapt their approach in the moment.
02
Real-time compliance support
Surface required language, missed disclosures, data risks, and procedural gaps while they can still be corrected.
05
Sales, service, and retention coaching
Strengthen objection handling, retention offers, upsells, cross-sells, and service resolution.
03
Contextual knowledge assistance
Bring relevant scripts, answers, and customer information into the interaction—without searching across systems.
06
Critical-event guidance
Guide agents through escalations, high-risk interactions, and moments requiring immediate attention.
HOW IT WORKS
From conversation intelligence
to guided action.
01
Understand
Analyze the conversation, customer context, sentiment, intent, and business signals.
02
Determine
Identify risks, needs, opportunities, and the most appropriate next action.
03
Guide
Deliver prompts, alerts, knowledge, and recommendations directly to the agent.
04
Improve
Use outcomes to continuously strengthen future guidance and performance.
