TELESERVICES + CALL RECORDING
Run every interaction
with confidence.
Capture every conversation.
OnviCom provides the communications foundation answering services and contact centers rely on every day. OnviCord adds secure, scalable call recording and monitoring for the visibility, compliance, and quality control your operation needs.
TWO PROVEN SOLUTIONS
Built for reliable operations.
OnviCom
Call handling, routing, messaging, voicemail, PBX functionality, CRM, reporting, secure messaging, and business continuity.
OnviCord
Secure call recording, search, playback, monitoring, archiving, retention controls, and multi-site support.
Flexible Deployment
Cloud or on-premise options for answering services and contact centers of different sizes.
BUSINESS VALUE
The foundation your operation needs to perform every day.
Reliable communications and complete interaction visibility help teams protect service quality, maintain compliance, and operate efficiently as they grow.
01
Keep service moving
Route, handle, dispatch, message, and manage customer communications from one proven environment.
02
Capture every interaction
Record voice interactions and make them easy to locate, review, monitor, and manage.
03
Protect quality & compliance
Give supervisors visibility and controls for reviews, investigations, training, and requirements.
04
Scale without disruption
Support remote teams, multiple sites, changing environments, and growing operations.
CORE SOLUTIONS
Teleservices and recording.
Purpose-built for the work.
Start with the operational capabilities you need today, without unnecessary complexity.
ONVICOM
Everything needed to run the interaction.
A complete teleservices environment for answering services and contact centers.
- Multimedia messaging and ACD/ICD routing
- Business voicemail and PBX functionality
- CRM, logs, reporting, and call recording
- Secure two-way messaging with OnviGuard
- Backup, recovery, and operational continuity
ONVICORD
Every call captured. Every interaction visible.
Scalable call recording compatible with virtually any PBX or VoIP environment, including Microsoft Teams.
- Automatic recording of 100% of voice interactions
- Search, playback, and remote access
- Live monitoring and on-demand recording
- Encryption, archiving, purge, and retention controls
- Centralized multi-site support
WHEN YOU’RE READY
Go beyond call handling.
Turn interactions into outcomes.
OmVista TeleServ extends the operational foundation with AI-native analytics, automation, and guidance to improve agent performance, client satisfaction, and productivity.
01
Understand performance
Reveal agent strengths, weaknesses, adherence, sentiment, and service trends.
02
Improve client satisfaction
Identify satisfaction risks, customer sentiment, themes, and opportunities.
03
Automate the work
Reduce manual wrap-up, errors, delays, and repetitive operational tasks.
04
Guide better outcomes
Add real-time guidance and AI-native capabilities as your operation advances.
WHY ONVISOURCE
Proven technology.
A practical path forward.
Built for teleservices
Designed around the real operating needs of answering services and contact centers.
Migration support
Consultation, proof-of-concept, onboarding, and support help teams transition with less disruption.
AI-native when you are ready
Start with teleservices and recording, then add analytics, automation, and real-time guidance.
“Transitioning to the next generation of OnviCom was effortless. Without the unwavering support and expertise of the OnviSource team, my staff and I would have faced numerous challenges during this transition.”
Shari Rosen, Owner · Answering Service Inc.