AI–NATIVE AGENT ENGAGEMENT
Help agents see
how they’re
performing.
Give them a
reason to
improve.
AgentEngage gives employees greater visibility into their performance and helps supervisors turn that intelligence into meaningful engagement, coaching, recognition, and support. The result is a more informed and engaged workforce, with people and AI working together to continuously improve performance.
PERFORMANCE + ENGAGEMENT
Make improvement visible.
Performance Dashboard
Real-time visibility into QA scores, targets, KPIs, and improvement progress.
Recognition & Gamification
Encourage self-improvement, healthy competition, achievement, and recognition.
Collaboration & Support
Keep agents connected to supervisors, peers, goals, updates, and team priorities.
Job Fulfillment & Retention
Create a more supportive agent experience that strengthens engagement and long-term retention.
BUSINESS VALUE
Turn performance visibility into engagement and improvement.
AgentEngage helps agents understand exactly where they stand, identify what needs immediate attention, and see how their individual performance contributes directly to broader business outcomes.
01
Improve performance
Clear real-time visibility into QA scores, KPIs, and individual goals helps agents track their own progress and ownership of results.
02
Strengthen engagement
Boost motivation through recognition, gamification, and team communication, keeping agents connected to their success and peers.
03
Coach with purpose
Identify exactly who needs support and what specific coaching is required based on data-driven performance trends and behavior patterns.
04
Support retention
Reduce agent isolation in remote environments by reinforcing job fulfillment and transparency through continuous feedback loops.
VISIBILITY
Performance dashboards agents can actually use.
Show QA scores, KPIs, goals, targets, trends, and progress in one clear view for agents and supervisors.
COLLABORATION
Keep distributed teams connected.
Support supervisor communication, team collaboration, notifications, banners, and operational updates without adding another disconnected process.
CORE CAPABILITIES
More than a dashboard.
A better agent experience.
AgentEngage connects performance visibility with motivation, communication, coaching, and recognition so improvement becomes part of the everyday work experience.
ENGAGEMENT
Make progress worth noticing.
Use gamification, recognition, milestones, and goal tracking to reinforce the behaviors that matter most.
RETENTION
Help agents feel supported, not isolated.
Create greater job fulfillment through transparency, recognition, communication, and more timely supervisor support.
HOW IT WORKS
See the signal.
Support the person.
AgentEngage turns performance and engagement information into clearer coaching, better communication, recognition, and continuous improvement.
01
See performance
Bring QA scores, KPIs, goals, engagement signals, and progress into a shared view.
02
Identify what matters
Surface performance gaps, coaching opportunities, recognition moments, and engagement risks.
03
Engage and support
Use coaching, collaboration, gamification, notifications, and recognition to drive focused action.
04
Improve over time
Track progress, reinforce the right behaviors, and continuously improve workforce performance and retention.
WHY AGENTENGAGE
Performance improves when employees can see it, understand it, and act on it.
AgentEngage connects performance visibility with engagement, coaching, recognition, and support so improvement becomes more transparent, collaborative, and actionable for both employees and supervisors.
01
02
03
04
Make Performance Visible
Turn Insight Into Engagement
Help Supervisors Intervene With Purpose
Build a Better Employee Experience
Give employees a clear view of their own performance, goals, progress, and areas for improvement.
Use notifications, recognition, gamification, and collaboration to keep performance visible and improvement active.
Give supervisors better visibility into where coaching, recognition, support, or intervention can make a difference.
Connect performance improvement with engagement, collaboration, recognition, and job fulfillment to support stronger retention.
Improved Agent
Performance
Make expectations, progress, coaching, and improvement more visible.
Stronger
Retention
Support motivation, job fulfillment, recognition, connection, and long-term workforce stability.
Better Customer
Experience
More informed, supported, and engaged agents are better positioned to deliver consistent customer outcomes.