AI–NATIVE DATA UNIFICATION + WORKFLOW AUTOMATION
Connect the data.
Make the work happen.
iAct turns siloed data and disconnected processes into an execution layer for the business. It captures and unifies information across systems, keeps that data visible and usable, and automates the workflows and actions needed to move intelligence toward measurable operational outcomes.
FROM SILOED DATA TO EXECUTION
Connect the information. Put it to work.
Capture + Unify
Bring together data from CRM, contact center, QA, workforce, operational, and enterprise systems.
Make It Visible
Curate and organize operational data so teams and AI-native capabilities can work from a more complete picture.
Automate the Work
Trigger updates, notifications, escalations, reports, follow-up tasks, wrap-up actions, and back-office workflows.
Deliver the Outcome
Reduce manual work, delays, errors, and handoffs while improving throughput, consistency, and operational execution.
BUSINESS VALUE
Move from scattered data and manual steps to faster execution.
iAct creates a connected operational foundation for automation, reporting, guidance, and action so insights do not stop at a dashboard.
01
Reduce manual work
Automate repetitive wrap-up, updates, notifications, reporting, and follow-up tasks.
02
Improve throughput
Give agents and operations teams more capacity by reducing after-call and administrative work.
03
Connect siloed systems
Bring dispersed data together so workflows and decisions operate from a more complete view.
04
Act on what matters
Turn risks, opportunities, exceptions, and insights into the next required workflow or action.
CORE CAPABILITIES
Unify. Automate. Execute.
Without the manual handoffs.
iAct combines data unification and process automation so operational work can move across systems and teams with greater consistency.
DATA UNIFICATION
Turn scattered data into an operational asset.
Capture data from siloed systems, unify and curate it, classify it, and make it available for analytics, reporting, and enterprise-wide visibility.
PROCESS AUTOMATION
Keep operational tasks moving.
Automate report generation, data updates, KPI capture, routing, notifications, and repeatable workflows.
AGENT WORKFLOW AUTOMATION
Give agents time back after every interaction.
Automate summaries, CRM updates, emails, notifications, escalations, follow-up tasks, and other wrap-up work.
OPERATIONAL VISIBILITY
See what is happening across the business.
Support real-time and post-interaction visibility by keeping data current, connected, classified, and easier to report.
HOW IT WORKS
From siloed data
to operational
outcomes.
iAct helps operationalize intelligence by connecting the data required to understand what is happening with the workflows required to make something happen.
01
Capture
Collect the interaction, customer, workforce, CRM, workflow, and operational data needed for the process.
02
Unify
Connect and curate information from siloed systems so it can be used consistently across the operation.
03
Recognize What Requires Action
Use business rules, triggers, intelligence, or AI-generated insights to identify the update, exception, risk, opportunity, or task that needs attention.
04
Automate
Execute the appropriate workflow, CRM update, notification, report, escalation, follow-up, or back-office action.
05
Measure the Result
Track throughput, workload reduction, process completion, exceptions, and other operational outcomes.
06
Improve
Use the results and new operational data to refine workflows, automation, and future execution.
WHY IACT
Automation is more valuable
when the data is connected.
iAct is not just a workflow tool. It combines data unification with automation so the right information can move with the work.
One connected operational view
Reduce fragmentation by bringing siloed information together for reporting, visibility, analytics, and workflow execution.
Less repetitive work
Reduce duplicate entry, manual reporting, follow-up steps, system updates, and after-call administrative tasks.
Action follows insight
When an issue, risk, opportunity, or performance event is identified, iAct can help trigger the next operational step.
30–60% Higher Throughput
OnviSource positions iAct around significant productivity and throughput improvement through automated workload reduction.
Fewer Errors & Delays
Reduce manual handoffs, duplicate entry, missed updates, and slow follow-up processes.
Enterprise-Wide Visibility
Unify and curate data, automate reporting, and improve visibility across operations and performance.