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Expert Insights on Contact Center AI, Analytics & Automation
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Heather Turbeville
Apr 17, 20244 min read
5 Winning Strategies to Battle Agent Attrition in the Contact Center
Learn 5 winning strategies to battle agent attrition in the contact center. Discover practical tips to foster a supportive and thriving team
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Heather Turbeville
Mar 6, 20242 min read
Driving Productivity with Simulated Testing and Validation for the Contact Center
Simulated testing and validation enhance contact center productivity and
ensure exceptional customer service.
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Heather Turbeville
Feb 1, 20242 min read
Unleashing the Potential: The Power of Applying Automation to Analytics Intelligence
Intelligence without automation is just another set of insights. As we stand on the cusp of a new era driven by data, businesses...
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Francisca Crous-Alegria
Apr 3, 20235 min read
Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
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