FOR TECHNOLOGY & SERVICE PARTNERS
Grow Your Business with A Different AI Solution
You are also pursuing a strategy to expand your portfolio with AI solutions to increase revenue, build customer “stickiness,” and improve market competitiveness while protecting your reputation.
AI will certainly augment your solutions; however, your competitors are also pursuing the same strategy. Your customers also want AI solutions that deliver the best outcomes.
Your AI strategy must offer far more than others.
While other AI companies offer siloed AI tools and point solutions, OnviSource offers OmVista, an AI-native Business Outcome Orchestration Solution that connects Outcome Readiness, Outcome Orchestration, Outcome Knowledge, Outcome Intelligence, and Outcome Impact to deliver measurable business outcomes.
Start with a 30-minute conversation about your business and customers.
From business intent to measurable impact.
Business Outcome Orchestration
OMVISTA ORCHESTRA
AI-NATIVE
01 / OUTCOME READINESS
Define outcomes & prepare
Agreed objectives & AI readiness
02 / OUTCOME ORCHESTRATION
Orchestrate, learn & improve
Build your own Orchestrator
03 / OUTCOME KNOWLEDGE
Create enterprise observability
Unify data, AI, processes & people
04 / OUTCOME INTELLIGENCE
Unify insights & actions
Analytics & meta-analytics
05 / OUTCOME IMPACT
Deliver measurable outcomes
Governed automation of actions
THE PARTNER OPPORTUNITY
Build on what you offer. Address what customers need next.
01 / PORTFOLIO
Expand your offering
Add analytics, guidance, automation, and AI services to address customer needs alongside your existing solutions.
02 / CUSTOMER VALUE
Develop deeper relationships
Start with a defined business problem. Establish measurable objectives, then expand as customer priorities evolve.
03 / EXECUTION
Bring expertise to delivery
Work with OnviSource across discovery, demonstrations, implementation, and ongoing support to help customers realize value.
OnviSource is an AI-native Business Outcome Solution Provider for Contact Centers and Enterprises.
OMVISTA ORCHESTRA
Five steps.
One focus on
business outcomes.
We orchestrate and deliver measurable business outcomes for contact centers and enterprises through five connected steps: Outcome Readiness, Outcome Orchestration, Outcome Knowledge, Outcome Intelligence, and Outcome Impact.
From mutually establishing desired outcomes and preparing for AI to unifying knowledge, developing intelligence, and automating required actions—with the ability to build your own Orchestrator.
Human oversight · Governance · Continuous improvement
01
Outcome Readiness
We plan and mutually establish your desired outcomes and make your organization AI-ready to ensure success.
02
Outcome Orchestration
We orchestrate the execution of outcomes, learn and improve—and empower you to build your own Orchestrator.
03
Outcome Knowledge
We create enterprise observability by unifying and categorizing siloed data, AI, processes, and people.
04
Outcome Intelligence
We transform data into unified insights and actions using analytics and meta-analytics: what happened, why, the impacts, and the required actions.
05
Outcome Impact
We deliver measurable business outcomes through governed automation of required actions.
PRODUCTS & CAPABILITIES
A defined starting point.
Room to expand.
01 / ANALYZE
Nexe’llecta
Analyze interactions and operational data to identify quality, performance, compliance, and customer experience trends.
04 / CONVERSE
ChatOrchestra
Use natural-language conversations to access business intelligence and initiate coordinated actions.
AgentAssist
Support employees with relevant guidance during sales outreach and customer conversations.
05 / SERVE
Liaa
Support automated customer interactions and service workflows for defined needs.
Combine capabilities around customer priorities. Begin with one need and connect additional capabilities as the scope grows.
03 / CONNECT & ACT
iAct
Connect business data and coordinate workflows to reduce manual effort and support timely action.
06 / ENGAGE
AgentEngage
Connect employees with performance visibility, coaching, collaboration, and recognition.
CUSTOMER CHALLENGES & USE CASES
Start the conversation
with the business problem.
SERVICES & DELIVERY
Support from the first question
through ongoing operation.
AI readiness
Evaluate customer needs, data, processes, and organizational readiness.
Business analytics & validation
Investigate the problem, establish measures, and evaluate the approach through a defined proof of concept.
Implementation & enablement
Support configuration, customization, integration, onboarding, and training aligned with the agreed scope.
Support & optimization
Continue with OnviCare technical support, the Customer Success Program, and managed services where selected.
WORKING TOGETHER
A partnership aligned
with your business.
Explore referral, reseller, value-added, or OEM arrangements based on your business model and the role you want to play.
Define responsibilities, commercial terms, and customer support arrangements together.
Enable your team
Product education, business use cases, demonstrations, and sales resources.
Develop opportunities
Discovery support, solution alignment, customer presentations, and proposal assistance.
Deliver & support
Implementation coordination, technical support, and ongoing customer success.
Plan for growth
Review customer needs and identify opportunities to extend value over time.
KNOWLEDGE & RESOURCES
Explore the approach.
Prepare for the conversation.
Learn more about the orchestration framework, practical applications, and OnviSource’s partner ecosystem.
WHITE PAPERS
Business Outcome Orchestration
VIDEOS & KNOWLEDGE
See the approach in context
PARTNER EXAMPLE
Complementary technologies
PARTNER QUESTIONS