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30-60%
Sept 9–10, 2026 · Booth 400
30-60%
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Georgia World Congress Center, Atlanta
The AI-Native Virtual Teammate Company.
AI-Native, Governed Virtual Teammates for Customer Satisfaction, Workforce Performance, and Operational Efficiency.
Sept 9–10, 2026
Georgia World Congress Center
Booth 400
Customer Connect Expo
Thu, 1:15 PM
CX Theater — Ray Naeini
Thursday Sept 10thÂ
1:15 – 1:45 PM
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CX Theater
Why AI Projects Fail and What Are the Solutions to Ensure Success
Examines why enterprise AI projects fail to deliver measurable ROI, drawing on research from 12 high-profile implementations. Covers three primary causes: lack of AI readiness, siloed AI tools, and AI that generates insights without delivering business outcomes and introduces the Un-Tooling AIâ„¢ strategy for coordinating fragmented AI into Agentic AI virtual teammates that work alongside people to deliver measurable business outcomes.
Ray S. Naeini
Chairman and CEO, OnviSource, Inc.
CX Theater Session
Hear Ray Naeini at CCE 2026
Our Position
When AI Tools Inform, Our AI Virtual Teammates Perform.
We
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Provide AI Teammates, Not AI Tools.
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Deliver Outcomes, Not Just Insights.
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Augment Employees' Performance, Not Replace Them.
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Offer a Platform to Build Your Own AI-Native Application.
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Transforming Your Intent to AI-Native Teammates.
21
Years of Innovation, CX Expertise, and Contact Center Domain Experience
Our Customers' Loyalty Is Measured in Decades.
Our Solution
Introducing OmVistaâ„¢
OmVista Engage™ delivers AI-native virtual teammates.
OmVista Excellence™ lets you create, govern, and optimize them,
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Together, they transform raw siloed data into business and operational outcomes.
1
Enterprise-Wide Siloed Data Unification, Visibility, Reports & Alerts
5
Customer Satisfaction, Retention, Churn Management & Growth
2
Workforce Performance Improvement: Real-Time Guidance, Interaction QA, Engagement, Satisfaction & Retention
6
Operational Efficiency, Productivity, Cost Reduction, Security & Continuity
3
Debt Collection & CX Management
7
Sales & Marketing Outreach
4
Social Media Management
8
Sales Real-Time Assist
Your AI Projects Will Fail, and Your AI Investment Will Vanish — If You:
✘ Are Not AI-Ready
✘ Use Siloed AI Tools
✘ Focus on Insights, Not Outcomes
Our HumAgentic Offers — Free of Charge
AI-Readiness Service
Proof-of-Concept
Problem-Solution Alignment
AI Model Optimization
Onboarding
App Customization
Deliver ROI in Production
