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30-60%
Sept 9–10, 2026 · Booth 400
30-60%
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Georgia World Congress Center, Atlanta
The AI-Native Virtual Teammate Company.
AI-Native, Governed Virtual Teammates for Customer Satisfaction, Workforce Performance, and Operational Efficiency.
Sept 9–10, 2026
Georgia World Congress Center
Booth 400
Customer Connect Expo
Thu, 1:15 PM
CX Theater — Ray Naeini
MEET OUR TEAM AT CCE 2026
Let’s Connect in Atlanta
We're bringing our top AI experts to Atlanta to discuss how Agentic AI virtual teammates can transform your workforce performance and deliver measurable business outcomes.
Francisca Crous-Alegria
Chief Operating Officer
Francisca will be at Booth 400 throughout the event. Stop by to talk about moving beyond siloed AI tools and putting AI-native virtual teammates to work alongside your workforce.
Justin Smith
Customer service
Justin will be at Booth 400 throughout the event. Stop by to see how virtual AI teammates can work alongside customer service teams to improve performance, efficiency, and customer outcomes.
Dustin Schroeder
AI Business Applications
Dustin will be at Booth 400 throughout the event. Stop by to see how AI-native business applications turn intelligence into action and help organizations achieve measurable business outcomes.
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Hear Ray Naeini at CCE 2026
CX Theater Session
Thursday Sept 10th
1:15 – 1:45 PM
CX Theater
Why AI Projects Fail and What Are the Solutions to Ensure Success
Examines why enterprise AI projects fail to deliver measurable ROI, drawing on research from 12 high-profile implementations. Covers three primary causes: lack of AI readiness, siloed AI tools, and AI that generates insights without delivering business outcomes and introduces the Un-Tooling AI™ strategy for coordinating fragmented AI into Agentic AI virtual teammates that work alongside people to deliver measurable business outcomes.
Ray S. Naeini
Chairman and CEO, OnviSource, Inc.
Our Position
When AI Tools Inform, Our AI Virtual Teammates Perform.
We
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Provide AI Teammates, Not AI Tools.
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Deliver Outcomes, Not Just Insights.
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Augment Employees' Performance, Not Replace Them.
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Offer a Platform to Build Your Own AI-Native Application.
Transforming Your Intent to AI-Native Teammates.
21
Years of Innovation, CX Expertise, and Contact Center Domain Experience
Our Customers' Loyalty Is Measured in Decades.
Our Solution
Introducing OmVista™
OmVista Engage™ delivers AI-native virtual teammates.
OmVista Excellence™ lets you create, govern, and optimize them,
Together, they transform raw siloed data into business and operational outcomes.
1
Enterprise-Wide Siloed Data Unification, Visibility, Reports & Alerts
5
Customer Satisfaction, Retention, Churn Management & Growth
2
Workforce Performance Improvement: Real-Time Guidance, Interaction QA, Engagement, Satisfaction & Retention
6
Operational Efficiency, Productivity, Cost Reduction, Security & Continuity
3
Debt Collection & CX Management
7
Sales & Marketing Outreach
4
Social Media Management
8
Sales Real-Time Assist
LIVE FROM CUSTOMER CONNECT EXPO
We’re here at
Booth 400.
Customer Connect Expo is underway in Atlanta. Our team is meeting with contact center leaders, sharing what AI-native virtual teammates look like in practice, and talking about how organizations can move from AI insights to measurable business outcomes.
PLAYING AT BOOTH 400
See the OnviSource story in three minutes.
This is the company overview playing throughout the event at our booth. See how OnviSource is moving beyond siloed AI tools with AI-native virtual teammates designed to work alongside people and help turn business intent into measurable outcomes.
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Your AI Projects Will Fail, and Your AI Investment Will Vanish — If You:
✘ Are Not AI-Ready
✘ Use Siloed AI Tools
✘ Focus on Insights, Not Outcomes
Our HumAgentic Offers — Free of Charge
AI-Readiness Service
Proof-of-Concept
Problem-Solution Alignment
AI Model Optimization
Onboarding
App Customization
Deliver ROI in Production
