OnviCom™ Operator Video Tutorials
Get started with Operator basics or expand your skills with our full list of tutorials. These tutorials support OnviCom and OnviCall software solutions.
Get Started Learning the Basics
Keyboard Function
Functions & Shortcuts
Video (10:59)
Getting Started
How to Login & Overview
Video (05:00)
Client Menu
Updating Client Account Info Video (02:36)
Answer Menu
Answering Incoming Calls
Video (01:05)
Following the videos in the order shown provides a step-by-step way for you to get an introduction to OnviCom Operator and to learn the primary functions in the order you'll see them within the application.
Begin at the top row and view the videos from left to right.
Status Menu
Updating Status of Accounts Video (01:23)
Notify Menu
Client Schedules & Calendars Video (03:17)
If Menu
Special Client Instructions Video (01:24)
Message Menu
Taking & Managing Messages Video (03:49)
Message Dispatch
Sending Messages
Video (04:56)
Web Menu
Accessing Client Websites Video (01:05)
Get Menu
System-Wide Search
Video (02:35)
Job Menu
Account-Level Search
Video (02:23)
Echo Menu
Action Reminders
Video (01:42)
Dial Menu
Outbound Dialing Functions Video (01:17)
Operator Menu
Managing Operator Activity
Video (04:06)
Help Menu
Using Help Knowledge Files
Video (00:55)
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Logging In
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Overview of the Operator Window
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Description of the Menus Bar
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Logging Off