ONVISOURCE IN SOUTH AFRICA · BPESA 2026
THRIVE Through
Partnership with OnviSource.
Stronger partnerships. Smarter execution. Measurable business outcomes. Join OnviSource at BPESA 2026 as we connect with South Africa's GBS community and reaffirm our commitment to industry growth and AI-native transformation.
10–11 November 2026
Cape Town · CTICC
thrive
Proud sponsor · Top Emerging Operator Award
WHY PARTNER WITH ONVISOURCE
Grow Your Business with a Different AI Solution.
You are also pursuing a strategy to expand your portfolio with AI solutions to increase revenue, build customer "stickiness," and improve market competitiveness while protecting your reputation.
AI will certainly augment your solutions; however, your competitors are also pursuing the same strategy. Your customers also want AI solutions that deliver the best outcomes.
Your AI strategy must offer far more than others.
01 / Portfolio
Expand your offering
Add analytics, guidance, automation, and AI services to address customer needs alongside your existing solutions.
04 / Competitiveness
Offer far more than others
Deliver an AI-native solution that combines readiness, knowledge, intelligence, and action, rather than another point solution.
Start with a 30-minute conversation about your business and customers.
02 / Revenue
Increase revenue
Offer OmVista to create new revenue, with competitive pricing and SaaS or managed service options.
05 / Reputation
Protect your reputation
Deliver with a partner that brings more than two decades of contact centre and enterprise experience, governed AI-native virtual teammates, and ongoing success services.
Not siloed AI.
Measurable business outcomes.
While other AI companies offer siloed AI tools and point solutions, OnviSource offers OmVista, an AI-native Business Outcome Orchestration Solution that connects Outcome Readiness, Outcome Orchestration, Outcome Knowledge, Outcome Intelligence, and Outcome Impact to deliver measurable business outcomes.
03 / Stickiness
Develop deeper relationships
Start with a defined business problem. Establish measurable objectives, then expand as customer priorities evolve.
06 / Execution
Bring expertise to delivery
Work with OnviSource across discovery, demonstrations, implementation, and ongoing support to help customers realise value.
THE ONVISOURCE CONVERSATION
From AI investment to outcomes that matter.
OnviSource helps contact centres and enterprises achieve measurable business outcomes through OmVista, our AI-native Business Outcome Orchestration Solution. We begin with the challenge a business needs to solve, then bring together operational knowledge and intelligence, and orchestrate governed AI-native virtual teammates to act on it. We also offer a platform that lets organisations build their own AI-native solutions.
FOR YOUR WORKFORCE
Improve agent performance
Give employees timely guidance, reduce repetitive work, and support consistent execution.
FOR YOUR CUSTOMERS
Strengthen experience and retention
Connect interaction insights to actions that help resolve issues and improve customer outcomes.
FOR YOUR OPERATIONS
Improve efficiency
Connect systems and automate approved actions to reduce manual effort and manage operating costs.
OUR COMMITMENT TO SOUTH AFRICA
THRIVE together. Create lasting impact.
South Africa's contact center and enterprise market continues to create new opportunities for innovation, growth, and leadership. For more than three years, OnviSource has been working alongside customers, partners, and industry leaders to help organizations embrace AI-native innovation, accelerate AI readiness, and unlock greater business value.
Through strategic partnerships, industry initiatives such as BPESA, and continued investment in the market, we remain committed to supporting the long-term success and transformation of South Africa's contact center and enterprise market.
Some moments from our previous South Africa visits
South African partnerships
Partnerships that help businesses THRIVE.
PARTNER SPOTLIGHT
CallForce
Outsourcing Specialists
CallForce delivers AI-powered, omnichannel customer engagement solutions for organisations across telecommunications, financial services, e-commerce, EdTech, logistics and energy. Combining skilled people, optimised processes and advanced technology, CallForce creates strong customer experiences while improving operational efficiency. Headquartered in South Africa with operations across Australia, the UK, the US and Asia, CallForce is a B-BBEE Level 1 contributor.
Explore CallForce Resources
PARTNER SPOTLIGHT
Telviva
Telviva is a market leader in cloud-based communications and strives to enable better quality conversations for businesses through context-driven Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).
Seamlessly integrating voice calls, PBX, video conferencing, instant messaging, contact centre, and business intelligence into one single service, Telviva simplifies collaboration, boosts productivity, and enhances customer experiences. Delivered as a managed service, the secure solution integrates with CRMs and other cloud tools, providing historical context for informed interactions.
PARTNER SPOTLIGHT
Smartz Solutions
Smartz Solutions Your complete Omnichannel and UCaaS solution in One
Simplifying communications, no matter how complex the world becomes.
We simplify the complex.
A complete CCaaS & UCaaS platform in one — every channel, every agent and your business telephony, from one provider.
Yaxxa
PARTNER SPOTLIGHT
Yaxxa is a South African software developer and OEM bringing business communications, customer engagement and AI together through its own hosted PBX and omnichannel contact centre platforms.
Yaxxa Omni unifies voice, WhatsApp and digital channels with customer context, powerful outbound dialling, and built-in CRM and ticketing—all in one platform. AI-assisted interactions, sentiment analysis and actionable insights support smarter engagement. Sticky agent routing preserves relationships by reconnecting customers with familiar agents, while a no-code WhatsApp flow builder lets businesses create and adapt customer journeys through a simple drag-and-drop interface.
Its investment in Untapped AI brings locally tuned conversational AI voice agents and workflow automation to Yaxxa Omni, extending the platform’s capabilities—helping businesses respond around the clock and automate routine tasks.
Backed by South African hosting, open APIs and direct OEM expertise, Yaxxa connects people, AI and business systems to deliver more responsive, personal and efficient customer experiences.
Our relationships with South African service providers and technology specialists reflect a shared focus on customer challenges, practical innovation, and long-term value. Explore the organisations contributing their expertise to this growing ecosystem.
EXPLORE ONVISOURCE RESOURCES
See what measurable progress can look like.
Explore a South African customer story and a framework for connecting AI investment to business outcomes. Discover how organizations are moving beyond experimentation to drive impact.
VIDEOS & MEDIA
OmVista in Action
CASE STUDY
Social Media Command Centre Transformation
From customer signals to journey intelligence.
Learn how a leading South African wireless provider used AI-native solutions to transform interaction insights into actionable journey intelligence.
FEATURED WHITE PAPER
Business Outcome Orchestration
Move from AI experimentation to measurable outcomes.
A framework for bridging the gap between technological potential and real-world business results, from AI readiness to measurable impact.
From business challenges to measurable outcomes.
Explore OnviSource videos and presentations to support your evaluation, including how AI-native virtual teammates deliver measurable business outcomes.
THRIVE WITH ONVISOURCE
How Can AI Drive Your Success?
From improving workforce performance to strengthening customer relationships, OnviSource helps organisations turn AI into measurable business outcomes.
Improve Workforce Performance
Help employees work more effectively with real-time guidance, improved coaching, and intelligent automation that reduces repetitive tasks.
Strengthen Customer Relationships
Improve service quality, resolve recurring issues, and identify opportunities to increase customer satisfaction and retention.
Improve Operational Efficiency
Connect systems, automate approved actions, and reduce manual effort to manage operating costs.
Complimentary HumAgentic AI Readiness and Business Outcomes Consultation
Explore your organisation's AI readiness, identify potential challenges, and discover opportunities to improve workforce performance and customer outcomes. It’s the first step in our approach to solution success: AI-Readiness, solution alignment, POCs, customisation, proof in production, and an ongoing Customer Success Program.