For Contact Center Leaders
Improve Your Contact Center Results with A Different Approach.
Improve agent performance, customer satisfaction and retention, and operational efficiency while managing revenue and costs. Technology can help, but adding more tools alone doesn’t guarantee better results.
While other AI companies offer siloed AI tools and point solutions, OnviSource offers OmVista, an AI-native Business Outcome Orchestration Solution that connects readiness, orchestration, knowledge, intelligence, and impact to deliver measurable business outcomes.
AI for scale + Humans for judgment + Orchestration for outcomes.
OMVISTA ORCHESTRA
AI-Native
From business intent to measurable impact.
Business Outcome Orchestration
01 / OUTCOME READINESS
Define outcomes & prepare
02 / OUTCOME ORCHESTRATION
Orchestrate, learn & improve
03 / OUTCOME KNOWLEDGE
Create enterprise observability
04 / OUTCOME INTELLIGENCE
Unify insights & actions
05 / OUTCOME IMPACT
Deliver measurable outcomes
Governed automation of actions
THE CONTACT CENTER OPPORTUNITY
Better insight matters.
Better outcomes matter more.
Contact centers already manage conversations, scripts, data, workflows, and AI technologies. The challenge is connecting what they reveal to the work that needs to happen next.
01 / AGENT PERFORMANCE
Help agents perform consistently.
Knowledge gaps, inconsistent guidance, and uneven coaching can affect service quality, productivity, and employee confidence.
02 / CUSTOMER OUTCOMES
Resolve concerns and retain customers.
Repeat contacts and missed signals of dissatisfaction can make it harder to improve customer experience and protect relationships.
03 / OPERATING EFFICIENCY
Turn insight into completed work.
Disconnected systems and manual handoffs can slow scheduling, CRM updates, notifications, follow-up, and other essential workflows.
The opportunity is not simply to add another AI tool. It is to connect knowledge, intelligence, and governed actions through OmVista Business Outcome Orchestration to deliver measurable business outcomes.
OMVISTA ORCHESTRA
One connected approach.
Five steps.
OmVista combines readiness, unified knowledge, intelligence, and governed action to deliver measurable business outcomes. OmVista Orchestra coordinates execution and learning across the solution.
OnviSource supports solution success through AI-Readiness & Customer Success Programs.
OmVista Orchestra empowers business users to orchestrate their desired outcomes through governed execution, closed-loop learning, and continuous improvement.
01
Outcome Readiness
We plan and mutually establish your desired outcomes and make your organization AI-ready to ensure success.
02
Outcome Orchestration
We orchestrate the execution of outcomes, learn and improve, and empower you to build your own Orchestrator.
03
Outcome Knowledge
We create enterprise observability by unifying and categorizing siloed data, AI, processes, and people.
04
Outcome Intelligence
We transform data into unified insights and actions using analytics and meta-analytics: what happened, why, the impacts, and the required actions.
05
Outcome Impact
We deliver measurable business outcomes through governed automation of required actions.
PRODUCTS & CAPABILITIES
A defined starting point.
Room to expand.
01 / ANALYZE
Nexe’llecta
Analyze interactions and operational data to identify quality, performance, compliance, and customer experience trends.
04 / CONVERSE
ChatOrchestra
Use natural-language conversations to access business intelligence and initiate coordinated actions.
AgentAssist
Support employees with relevant guidance during sales outreach and customer conversations.
05 / SERVE
Liaa
Support automated customer interactions and service workflows for defined needs.
Combine capabilities around customer priorities. Begin with one need and connect additional capabilities as the scope grows.
03 / CONNECT & ACT
iAct
Connect business data and coordinate workflows to reduce manual effort and support timely action.
06 / ENGAGE
AgentEngage
Connect employees with performance visibility, coaching, collaboration, and recognition.
PRACTICAL CONTACT CENTER SOLUTIONS
Choose the outcome you want to improve.
Discover how OnviSource combines AI-native intelligence, real-time guidance, and workflow automation to address your contact center challenges and deliver measurable business outcomes.
SERVICES & DELIVERY
Support from the first question
through ongoing operation.
AI readiness
Evaluate customer needs, data, processes, and organizational readiness.
Business analytics & validation
Investigate the problem, establish measures, and evaluate the approach through a defined proof of concept.
Implementation & enablement
Support configuration, customization, integration, onboarding, and training aligned with the agreed scope.
Support & optimization
Continue with OnviCare technical support, the Customer Success Program, and managed services where selected.
A STRATEGIC OPPORTUNITY FOR BPO PROVIDERS
From Business Process Outsourcing to Business Function Outsourcing.
Move beyond handling customer interactions to executing business functions and delivering measurable outcomes. By connecting customer conversations, intelligence, and human-governed workflows, BPO providers can expand their value to clients, strengthen relationships, and create new opportunities for revenue and growth.
NEW REVENUE
Expand the value of your services.
Explore offerings that connect customer conversations to scheduling, follow-up, CRM activity, and other client workflows.
CLIENT RELATIONSHIPS
Become more closely connected to client priorities.
Align service delivery with the business measures clients care about, not only activity and call volumes.
SCALABLE DELIVERY
Support growth with governed execution.
Use AI for scale, human judgment for oversight, and orchestration to coordinate work across systems and teams.
CONTINUE THE CONVERSATION
Explore the research. Evaluate the opportunity.
Explore how Business Process Outsourcing (BPO) is evolving into Business Function Outsourcing (BFO). Discover industry insights, real-world applications, and opportunities to expand your services, strengthen client relationships, and deliver measurable business outcomes.
COMMON QUESTIONS