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Employee Success Solutions

Manage the Workforce from Anywhere

Workforce
Success Solutions

Desktop Analytics

Monitor desktop activity, drive workflows and launch next actions in real time.

Automation

Auto-populate data/forms, drive workflows and launch next actions in real time.

Call & Screen Recording

Capture live calls and agent interactions to monitor QA, compliance and more.

Multichannel Analytics

Automated analysis of text and voice data to assure QA, adherence, compliance, employee sentiment and productivity.

Improving Employee Performance & Satisfaction

  • Automated Employee Skills and ComplianceEvaluation, Training, Real-Time Coaching 

  • Employee Sentiment, Behavioral Analysis and Improvement

  • Employee Work Adherence, Remote Monitoring,Performance Analysis, Real-Time Notifications

  • Employee Performance Augmentation throughInteractive Robotic Process Automation (RPA)

  • Employee Workload Management through the Addition of Intelligent Virtual Agent (IVA)

Benefits & Successful Results

  • Increased sampling for QA and compliance from 5% to 100% - Generating results from 5% to over 75%

  • Up to 50% reductions in repeat calls to improve First Call Resolution (FCR) and reduce payroll costs

  • Improved employee productivity through work adherence, sentiment/fatigue analysis, process automation, real-time monitoring and coaching

  • Improved sales by analyzing employee interactions and conducting focused training

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100% Quality Assurance

50% Reduced Repeat Calls

Improved Productivity

Greater Employee Satisfaction

Improved Sales

We make our solutions work for you with a

Guaranteed Return on Investment (ROI), or you don't pay.

Contact Us

Speak with a specialist today!

Call (800) 311-3025

Contact us for a consultation, information about our solutions or to schedule a demo.

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