Employee Success Solutions
Manage the Workforce from Anywhere
Workforce
Success Solutions
Monitor desktop activity, drive workflows and launch next actions in real time.
Auto-populate data/forms, drive workflows and launch next actions in real time.
Capture live calls and agent interactions to monitor QA, compliance and more.
Automated analysis of text and voice data to assure QA, adherence, compliance, employee sentiment and productivity.
Improving Employee Performance & Satisfaction
-
Automated Employee Skills and ComplianceEvaluation, Training, Real-Time Coaching
-
Employee Sentiment, Behavioral Analysis and Improvement
-
Employee Work Adherence, Remote Monitoring,Performance Analysis, Real-Time Notifications
-
Employee Performance Augmentation throughInteractive Robotic Process Automation (RPA)
-
Employee Workload Management through the Addition of Intelligent Virtual Agent (IVA)
Benefits & Successful Results
-
Increased sampling for QA and compliance from 5% to 100% - Generating results from 5% to over 75%
-
Up to 50% reductions in repeat calls to improve First Call Resolution (FCR) and reduce payroll costs
-
Improved employee productivity through work adherence, sentiment/fatigue analysis, process automation, real-time monitoring and coaching
-
Improved sales by analyzing employee interactions and conducting focused training
100% Quality Assurance
50% Reduced Repeat Calls
Improved Productivity
Greater Employee Satisfaction
Improved Sales
We make our solutions work for you with a
Guaranteed Return on Investment (ROI), or you don't pay.
Contact Us
Speak with a specialist today!
Call (800) 311-3025
Contact us for a consultation, information about our solutions or to schedule a demo.
Please use this form to submit your contact information and our solution specialist will contact you shortly.
Your information will remain private.