Employee Success Solutions
Manage the Workforce from Anywhere
Monitor desktop activity, drive workflows and launch next actions in real time.
Auto-populate data/forms, drive workflows and launch next actions in real time.
Capture live calls and agent interactions to monitor QA, compliance and more.
Automated analysis of text and voice data to assure QA, adherence, compliance, employee sentiment and productivity.
Improving Employee Performance & Satisfaction
Automated Employee Skills and ComplianceEvaluation, Training, Real-Time Coaching
Employee Sentiment, Behavioral Analysis and Improvement
Employee Work Adherence, Remote Monitoring,Performance Analysis, Real-Time Notifications
Employee Performance Augmentation throughInteractive Robotic Process Automation (RPA)
Employee Workload Management through the Addition of Intelligent Virtual Agent (IVA)
Benefits & Successful Results
Increased sampling for QA and compliance from 5% to 100% - Generating results from 5% to over 75%
Up to 50% reductions in repeat calls to improve First Call Resolution (FCR) and reduce payroll costs
Improved employee productivity through work adherence, sentiment/fatigue analysis, process automation, real-time monitoring and coaching
Improved sales by analyzing employee interactions and conducting focused training
100% Quality Assurance
50% Reduced Repeat Calls
Greater Employee Satisfaction
Speak with a specialist today!
Call (800) 311-3025
Contact us for a consultation, information about our solutions or to schedule a demo.
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