Workforce Success Solutions
Features
Improving Your Employee Performance & Satisfaction
OnviSource brings together integrated solutions you need to manage your workforce performance and productivity.
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Automated QA & Compliance Management
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First Call Resolution Improvement
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Employee Sentiment Analysis
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Employee Work Adherence
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Skills Training & Improvement
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Audio Quality Monitoring for Work from Home
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Automated Desktop Transaction
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Real-Time Notifications, Coaching
Benefits
Improved Employee Performance and Satisfaction
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Increased sampling for QA and compliance from 5% to 100% - Generating results from 5% to over 75%
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Up to 50% reductions in repeat calls to improve First Call Resolution (FCR) and reduce payroll costs
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Improved employee productivity through work adherence, sentiment/fatigue analysis, process automation, real-time monitoring and coaching
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Improved sales by analyzing employees interactions and conducting focused training
100% Quality Assurance
50% Reduced Repeat Calls
50% Reduced Repeat Calls
Improved Productivity
Improved Sales