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Workforce Success Solutions

Features

Improving Your Employee Performance & Satisfaction

OnviSource brings together integrated solutions you need to manage your workforce performance and productivity. 

  • Automated QA & Compliance Management

  • First Call Resolution Improvement

  • Employee Sentiment Analysis

  • Employee Work Adherence

  • Skills Training & Improvement

  • Audio Quality Monitoring for Work from Home

  • Automated Desktop Transaction

  • Real-Time Notifications, Coaching

Benefits

Improved Employee Performance and Satisfaction

  • Increased sampling for QA and compliance from 5% to 100% - Generating results from 5% to over 75%

  • Up to 50% reductions in repeat calls to improve First Call Resolution (FCR) and reduce payroll costs

  • Improved employee productivity through work adherence, sentiment/fatigue analysis, process automation, real-time monitoring and coaching

  • Improved sales by analyzing employees interactions and conducting focused training

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100% Quality Assurance

50% Reduced Repeat Calls

50% Reduced Repeat Calls

Improved Productivity

Improved Sales

We're so sure of our solutions, we

Guarantee your Return on Investment (ROI), or you don't pay.