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Successful Management of Today's Work from Anywhere (WFA)
COVID-19 forced many employees to work from home, thus creating a totally new set of challenges for enterprises and contact centers in effectively managing work adherence, productivity, and performance of remote and geographically dispersed employees.
New and emerging Intelligent Automation (IA) solutions directly address these challenges and allow companies to better manage and benefit from Work-from-Anywhere environments.
In this eBook, Successful Management of Today’s Work from Anywhere, we outline those benefits and ways to improve contact center performance and compliance, increase customer satisfaction to grow revenue and automate processes to reduce expenses, time and errors.
In addition, you’ll find Best Practices to help you research IA solutions that are right for you.
Enjoy the read!