​Feedback Management Across Multiple Channels
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Email
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Text
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Telephone and mobile phones
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Social media posts
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Customer surveys
Enterprise Feedback Management
Inspecta offers the capability to survey your customers and employees across multiple channels throughout the customer journey and omnichannel interactions.
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Collected data can be analyzed automatically through AI-driven analytics offering bottom-line actionable knowledge from all customer touch points, interactions and transactions to provide the true essence of your customer and employee sentiments.
AI-Driven Surveys & Feedback
Initiate automated customer surveys and gather valuable feedback and Voice-of-Customer sentiment.
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Solution includes survey templates and voice prompts, scoring, priority levels, and summaries
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Speech and text analytics produce actionable knowledge, trend information and sentiment
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Identify sentiment based on scores, subjects and more
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Automatically launch actions when certain thresholds, scores or feedback are detected
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Feed survey results back to agents
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Integrate with third parties for processing
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Uses SIP-trunking for "survey-as-a-service''
AI-Driven Notification & Response Management
Keep customers informed and enable self-service response or a redirect for live engagement by sending automated notifications with response options.
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Schedule outgoing communications with prioritization to accommodate unscheduled emergency messages when they take priority
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Perform notification without the need for live agents
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Brand messaging to represent each client
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Deliver notifications with a pathway for automated response or redirection to a live agent
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Customer feedback can be solicited, gathered and then compiled for later analysis by your clients
Contact Us
Contact us for a consultation, information about our solutions or to schedule a demo.
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