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Inspecta™
AI-driven and automated Surveys, Notifications & Response Management

customer satisfaction mobile phone survey
​Feedback Management Across Multiple Channels
  • Email

  • Text

  • Telephone and mobile phones

  • Social media posts

  • Customer surveys

Enterprise Feedback Management

Inspecta offers the capability to survey your customers and employees across multiple channels throughout the customer journey and omnichannel interactions.

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Collected data can be analyzed automatically through AI-driven analytics offering bottom-line actionable knowledge from all customer touch points, interactions and transactions to provide the true essence of your customer and employee sentiments.

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AI-Driven Surveys & Feedback

Initiate automated customer surveys and gather valuable feedback and Voice-of-Customer sentiment.

  • Solution includes survey templates and voice prompts, scoring, priority levels, and summaries

  • Speech and text analytics produce actionable knowledge, trend information and sentiment

  • Identify sentiment based on scores, subjects and more

  • Automatically launch actions when certain thresholds, scores or feedback are detected

  • Feed survey results back to agents

  • Integrate with third parties for processing 

  • Uses SIP-trunking for "survey-as-a-service''

AI-Driven Notification & Response Management

Keep customers informed and enable self-service response or a redirect for live engagement by sending automated notifications with response options.

  • Schedule outgoing communications with prioritization to accommodate unscheduled emergency messages when they take priority

  • Perform notification without the need for live agents

  • Brand messaging to represent each client

  • Deliver notifications with a pathway for automated response or redirection to a live agent

  • Customer feedback can be solicited, gathered and then compiled for later analysis by your clients

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Contact Us

Contact us for a consultation, information about our solutions or to schedule a demo.

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Please use this form to submit your contact information and our solution specialist will contact you shortly.

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Your information will remain private.

Speak with a specialist today!
Call (800) 311-3025

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