Feedback Management Across Multiple Channels
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Email
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Text
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Telephone and mobile phones
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Social media posts
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Customer surveys
Enterprise Feedback Management
Inspecta offers the capability to survey your customers and employees across multiple channels throughout the customer journey and omnichannel interactions.
Collected data can be analyzed automatically offering bottom-line actionable knowledge from all customer touch points, interactions and transactions to provide the true essence of your customer and employee sentiments.
Surveys & Feedback
Initiate automated customer surveys and gather valuable feedback and Voice-of-Customer sentiment.
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Solution includes survey templates and voice prompts, scoring, priority levels, and summaries
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Speech and text analytics produce actionable knowledge, trend information and sentiment
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Identify sentiment based on scores, subjects and more
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Automatically launch actions when certain thresholds, scores or feedback are detected
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Feed survey results back to agents
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Integrate with third parties for processing
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Uses SIP-trunking for "survey-as-a-service''
Notification & Response
Keep customers informed and enable self-service response or a redirect for live engagement by sending automated notifications with response options.
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Schedule outgoing communications with prioritization to accommodate unscheduled emergency messages when they take priority
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Perform notification without the need for live agents
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Brand messaging to represent each client
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Deliver notifications with a pathway for automated response or redirection to a live agent
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Customer feedback can be solicited, gathered and then compiled for later analysis by your clients
Contact Us
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