UniverSum™ 
Intelligent Transformation 

Software solutions to help you transform to Employee Excellence, Customer Loyalty and Business Productivity.

7 Steps to a More Successful Contact Center and Improved Customer Experience

Unify Your Big Data

Unify big data generated from multichannel customer interactions into a knowledge base. 

Intelligently automate and improve QA, compliance and First Call Resolution improvement using actionable knowledge in real time or post interaction.

Improve QA, Compliance and First Call Resolution

Intelligently automate and improve Quality Assurance (QA), compliance and First Call Resolution using actionable knowledge in real time or post interaction.

Discover Your Customer Sentiment

Discover customer sentiment, behavior and trends to effectively manage your customer experience.

Survey, Solicit & Analyze VoC

Survey, solicit and analyze Voice-of-Customer (VoC) to discover your customers’ true opinion of your services.

Track, Measure & Score Your KPIs

Track, measure and score your customer satisfaction Key Performance Indicators (KPIs) such as Net Promote Score (NPS), Customer Efforts Score (CES), Customer Satisfaction Score (CSAT), and First Call Resolution Score (FCRS).

Satisfy Customer Demands for Self-Service

Satisfy your customers’ demands for intelligent self-service using our Intelligent Virtual Agent (IVA) while reducing expenses, increasing throughput, and offering  consistent 24/7 services.

Automate Manual Tasks

Automate your agents’ manual tasks during interactions to augment their performance using our intelligent Robotic Process Automation (RPA); as well as automating your back office and fulfillment processes to increase productivity, reduce expenses and human errors.

Our Unique Customer Success Program

ROI badge

We Make our Solution Work for You and with Guaranteed ROIs, or You Do Not Pay

  • Free Consultation to identify areas of improvement critical to your business.

  • Try before you buy with our no-obligation Proof-of-Concept (POC) and demonstration of Return on Investment (ROI).

  • Free 30-day hands operation assistance to on-board your team and ensure our solution is optimized to meet your needs.

 

Contact Us

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Call (800) 311-3025

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