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2 People Texting

Text Analytics Software

Turn unstructured data into structured data you can use.

chat  |  email  |  surveys  |  text  |  documents

Text analytics focuses on extracting key pieces of information from conversations and interactions.

Person Checking Data

Categorized conversations by topic of discussion and identify trends.


Text analytics uncovers the who, where, and when of conversations, the what or the buzz of the conversation, how people are feeling and why the conversation is happening.

Mine Text from Voice Recordings to Find Trends and Anomalies

Excerpta is dependent on OnviSource's Captora™ to translate audio recordings from speech to text. Excerpta then indexes the text output and builds a database of filtered text and associates it with the call recording details.

Users can build custom templates to easily define word list combinations and quickly save them. Word lists and phrases give the flexibility to run free-form text searches to find trends and run analytics.

Excerpta text analytics is packaged as part of a complete analytics system that includes speech analytics, social media management, and desktop analytics. This delivers Voice of the Customer and sentiment.

Request a Demo or Pricing

Contact us to request a demo, a consultation or information and pricing about our solutions.

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Call (800) 311-3025

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