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Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry 

AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction

During this live event and product demonstration, OnviSource discusses the use of AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions. 


Discussion Topics & Demos include:
  • Industry Challenges & Benefits of Automating QA

  • Performing QA for all interactions compared to manual and random sampling

  • Evaluating and scoring performance and measuring hard/soft skills

  • Pinpointing areas for training and improvement

  • Managing remote agents and compliance

Demo of Intellecta TeleServ and see he  integration with the PeoplePraise platform.

You'll also hear case studies and testimonials from one of our customers and benefit from the Q&A session as well.

View the Video

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