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Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry
AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction
During this live event and product demonstration, OnviSource discusses the use of AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions.
Discussion Topics & Demos include:
Industry Challenges & Benefits of Automating QA
Performing QA for all interactions compared to manual and random sampling
Evaluating and scoring performance and measuring hard/soft skills
Pinpointing areas for training and improvement
Managing remote agents and compliance
Demo of Intellecta TeleServ and see he integration with the PeoplePraise platform.
You'll also hear case studies and testimonials from one of our customers and benefit from the Q&A session as well.
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