ethnic female wearing a headset against a background of colorful shapes

Webinar On Demand

AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction

During this live event and product demonstration, OnviSource discusses the use of AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions. 

 

Discussion Topics include:
  • Market Trends & Challenges

  • Performing QA for all interactions compared to manual and random sampling

  • Evaluating and scoring performance and measuring hard/soft skills

  • Pinpointing areas for training and improvement

  • Managing remote agents and compliance

You'll also hear a testimonial from one of our customers and benefit from the Q&A session as well.

View the Video