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Join Us for a Live Webinar

OnviSource is introducing affordable
Automated Quality Assurance for the TAS and Teleservices industry.

Wednesday, August 10th  12pm-1pm  CST   |   AQA Overview / Use Case / Demo
Learn how telephone answering services can use automated QA to drive agent performance and client satisfaction.

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Webinar Details

Automated Quality Assurance in the Cloud Scores Agent Performance for You!

AQA analyzes, scores and manages quality assurance, agent performance and client satisfaction for 100% of interactions with minimal human effort.
  • Cloud service with a low monthly fee and no cost for hardware, software, or annual maintenance 

  • $1,250 per month supports up to 100,000 minutes

Discussion Points for How to:
  • Perform QA for all interactions at a fraction of the cost as compared to manual and random sampling.

  • Evaluate and score performance and measure agent's hard and soft skills.

  • Quickly pinpoint areas for training and improvement for low performing agents.

  • Easily recognize and reward top performers to keep them on a path of high performance.

  • Successfully manage remote agents' performance and compliance.

Register for Our Webinar

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AQA

Wednesday, August 10th
12 p.m. - 1 p.m. CST

Presenters:

Francisca Crous Alegria, OnviSource

Chief Revenue Officer

 

Brian Severson, OnviSource

VP, Product Management

What You Will Learn:

  • AQA Overview & Benefits

  • Industry Use Case

  • Demo

  • Promotional Offer

  • Questions & Answers