Join Us for a Live Webinar
OnviSource is introducing affordable
Automated Quality Assurance for the TAS and Teleservices industry.
Wednesday, August 10th 12pm-1pm CST | AQA Overview / Use Case / Demo
Learn how telephone answering services can use automated QA to drive agent performance and client satisfaction.
Webinar Details
Automated Quality Assurance in the Cloud Scores Agent Performance for You!
AQA analyzes, scores and manages quality assurance, agent performance and client satisfaction for 100% of interactions with minimal human effort.
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Cloud service with a low monthly fee and no cost for hardware, software, or annual maintenance
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$1,250 per month supports up to 100,000 minutes
Discussion Points for How to:
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Perform QA for all interactions at a fraction of the cost as compared to manual and random sampling.
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Evaluate and score performance and measure agent's hard and soft skills.
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Quickly pinpoint areas for training and improvement for low performing agents.
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Easily recognize and reward top performers to keep them on a path of high performance.
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Successfully manage remote agents' performance and compliance.
Register for Our Webinar
AQA
Wednesday, August 10th
12 p.m. - 1 p.m. CST
Presenters:
Francisca Crous Alegria, OnviSource
Chief Revenue Officer
Brian Severson, OnviSource
VP, Product Management
What You Will Learn:
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AQA Overview & Benefits
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Industry Use Case
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Demo
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Promotional Offer
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Questions & Answers