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Join Us for a Special Webinar

OnviSource & ATSI are introducing 
Automated Quality Assurance for the TAS and Teleservices industry.

Thursday, July 7th  2pm-3pm   |   AQA Overview & Use Case
Learn how telephone answering services can use automated QA to drive agent performance and client satisfaction.

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Webinar Details

Automated Quality Assurance can Score Agent Performance for You!

AQA analyzes, scores and manages quality assurance, agent performance and client satisfaction for 100% of interactions with minimal human effort.
Discussion Points for How to:
  • Perform QA for all interactions as compared to manual and random sampling.

  • Evaluate and score performance and measure agent's hard and soft skills.

  • Quickly pinpoint areas for training and improvement for low performing agents.

  • Easily recognize and reward top performers to keep them on a path of high performance.

  • Successfully manage remote agents' performance and compliance.

Register for Our Webinar

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AQA

Thursday, July 7th  2 p.m. - 3 p.m. CST

Presenters:

Francisca Crous Alegria, OnviSource

Chief Revenue Officer

 

Brian Severson, OnviSource

VP, Product Management

What You Will Learn:

  • AQA Overview

  • Benefits of AQA

  • Use Cases

  • Questions & Answers