Join Us for a Special Webinar
OnviSource & ATSI are introducing
Automated Quality Assurance for the TAS and Teleservices industry.
Thursday, July 7th 2pm-3pm | AQA Overview & Use Case
Learn how telephone answering services can use automated QA to drive agent performance and client satisfaction.
Webinar Details
Automated Quality Assurance can Score Agent Performance for You!
AQA analyzes, scores and manages quality assurance, agent performance and client satisfaction for 100% of interactions with minimal human effort.
Discussion Points for How to:
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Perform QA for all interactions as compared to manual and random sampling.
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Evaluate and score performance and measure agent's hard and soft skills.
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Quickly pinpoint areas for training and improvement for low performing agents.
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Easily recognize and reward top performers to keep them on a path of high performance.
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Successfully manage remote agents' performance and compliance.
Register for Our Webinar
AQA
Thursday, July 7th 2 p.m. - 3 p.m. CST
Presenters:
Francisca Crous Alegria, OnviSource
Chief Revenue Officer
Brian Severson, OnviSource
VP, Product Management
What You Will Learn:
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AQA Overview
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Benefits of AQA
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Use Cases
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Questions & Answers