Extract Valuable Intelligence with Automated Speech Analytics
Speech Analytics software analyzes 100% of audio files and call recordings fast!
Mine your untapped voice data to:
-
Identify repeat calls and root causes
-
Monitor compliance and policy adherence
-
Score agent performance / script adherence
-
Measure customer sentiment
-
Understand and mitigate escalations
-
Spot trends and gather intelligence
-
Discover competitive mentions
-
Validate sales and transactions
-
Deliver more targeted training
Speech Analytics Software Features
-
Filters high volume audio files, recorded calls and voice mail
-
Automatically categorizes and narrows files to only those that require more in-depth analysis by QA personnel
-
Unlimited, user-defined scoring and analysis templates
-
Auto-scoring analyzes and scores calls against the QA template
-
Multi-lingual analysis available
-
Reusable templates offer an unlimited number of user-defined questions and custom point system per question
-
Trend analysis and business intelligence reports
Add-On Options for Transcription & Deeper Analysis
OnviSource offers the option for transcription of recorded audio files.
Add desktop analytics, text analytics and a decision-making engine for:
-
Multichannel and Cross Channel Analytics
-
Multichannel Quality Assurance & Customer Experience Management
-
PCI Compliance
-
Process and Workflow Automation
-
Employee Work Compliance
-
Robotic Process Automation (RPA)
Request a Demo or Pricing
Contact us to request a demo, a consultation or information and pricing about our solutions.
Please use this form to submit your contact information and our solution specialist will contact you shortly.
Your information will remain private.