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AI-Driven Speech Analytics Software for fast, automated analysis of voice data

Extract Valuable Intelligence with Automated Speech Analytics

Speech Analytics software analyzes 100% of audio files and call recordings fast!

Mine your untapped voice data to:

  • Identify repeat calls and root causes

  • Monitor compliance and policy adherence

  • Score agent performance / script adherence

  • Measure customer sentiment

  • Understand and mitigate escalations

  • Spot trends and gather intelligence

  • Discover competitive mentions

  • Validate sales and transactions

  • Deliver more targeted training

Speech Analytics Software Features

  • Filters high volume audio files, recorded calls and voice mail 

  • Automatically categorizes and narrows files to only those that require more in-depth analysis by QA personnel​

  • Unlimited, user-defined scoring and analysis templates

  • Auto-scoring analyzes and scores calls against the QA template 

  • Multi-lingual analysis available​

  • Reusable templates offer an unlimited number of user-defined questions and custom point system per question​​

  • Trend analysis and business intelligence reports

Add-On Options for Transcription & Deeper Analysis

OnviSource offers the option for transcription of recorded audio files​.

Add desktop analytics, text analytics and a decision-making engine for:

  • Multichannel and Cross Channel Analytics

  • Multichannel Quality Assurance & Customer Experience Management

  • PCI Compliance

  • Process and Workflow Automation

  • Employee Work Compliance

  • Robotic Process Automation (RPA)

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Request a Demo or Pricing

Contact us to request a demo, a consultation or information and pricing about our solutions.

Please use this form to submit your contact information and our solution specialist will contact you shortly.

Your information will remain private.

Speak with a specialist today!
Call (800) 311-3025

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