ia.Enterprise™
Highly Affordable Intelligent Automation Software and Cloud Solutions for Workforce Optimization, Customer Experience Management and Process Automation.
Powered by our Hyperautomation platform.
ia.Enterprise solutions are powered by the OnviSource Hyperautomation platform consisting of its proprietary multi-engine AI technologies, analytics and automation.
Hyperautomation Platform
AI + Analytics + Automation
Hyperautomation Platform
ia.Enterprise Solutions
Advanced Call Recording/Monitoring, Screen Capture, QA, Speech Analytics, PCI, LDAP, Operation Continuity
Big Data Management – Data Unification, Compliance, Topical Categorization
Workforce Optimization - AQA, Compliance, FCR Improvement
Customer Experience Management - Automated Discovery of Subjects, Customer Sentiment Analysis, Trends, Intents, Behaviors
Multi-Brand Surveys & Notifications, Response Analysis & Actions, Inbound/Outbound, Analytics-Based
RPA or Hyper Automation (RPA + AI + Analytics), Pre-Packaged or Customizable Workflow Design and Automation Using No-Code Platform, Rules-Based or AI-Driven, Attended/Unattended Bots, Bot Workflow Monitoring and Mining
Text or Voice Interactions, AI-Driven with ML Training Modules, Live Agent Monitoring, Enterprise and Knowledge Systems Interfaces, Integrated with OnviSource’s Analytics to deliver WFO and CXM similar to Live Agents
All-Inclusive Teleservices CRM Solutions for Answering Services & Help Desk,
IP-PBX, Emergency/Dispatch, Multimedia Messaging,
HIPAA Secure Messaging
Our Unique Advantage Platinum Program
Making Our Solutions Work for Customers and Delivering the ROIs, or They Do Not Pay!
Offering free consultation, free proofs-of-concept (POC) and proofs-of-ROI to easily determine the fit and benefit for your specific needs.
Free
Consultation
Free
Proof of Concept
Deliver
Proof of ROI
At the end, you can walk away with no obligation, but you will gain a world of valuable knowledge. If you choose to acquire our highly affordable cloud or software solutions, you will have a flexible, agile and true partner in OnviSource.