Secure Messaging for Teleservices Businesses
OnviGuard is a secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients.
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OnviGuard™ is a secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients.
OnviGuard maintains private communication and full privacy of messages with end-to-end message encryption, verification and data integrity through SSL; as well as the web-based secure messaging server accessed by clients only through encrypted passwords and other security measures.
Cost-effective and Time-Saving
Physicians and health care workers simply login with a pin number to accept each message or notification. End users avoid calling the teleservice agent for costly, verbal messages.
OnviGuard Key Features & Benefits
OnviGuard is Easy to Use and Complies with Federal Regulations
Easily set up a secure messaging account via smartphone (Android®, iPhone®), PC or tablet
Access messages clicking a link or a web browser with an ID and Password or PIN
Once viewed, OnviGuard records that the messages have been read
Consolidate devices and pagers into a single smartphone device
Comprehensive Audit Trail and Message History Log
Message priority setup; intuitive and familiar user interface with full action messaging commands: Reply, Reply to All, Delete, Forward, etc.
Cloud-based service provided by OnviSource
Cost-saving features lower costs and resources, help teleservice companies better compete, expand profit margins and grow their OnviGuard customer base.
To protect the integrity of patient related interactions and ensure teleservices deliver an excellent experience, healthcare professionals and business associates also use OnviSource contact center solutions.
Our AI-powered product solutions capture and analyze customer interactions across channels to measure doctor and patient satisfaction, gather intelligence to drive improvement and remain competitive, comply with strict federal regulations and ensure uninterrupted operation.