Automated Quality Assurance Software & Cloud Solutions
AQA for Teleservices and the Telephone Answering Service industry to drive agent performance and client satisfaction.
Automated Quality Assurance Can Score Agent Performance for You!
AQA analyzes, scores and manages quality assurance, agent performance and client satisfaction for 100% of interactions with minimal human effort.
Perform QA for all interactions as compared to manual and random sampling.
Evaluate and score performance and measure agent's hard and soft skills.
Quickly pinpoint areas for training and improvement for low performing agents.
Easily recognize and reward top performers to keep them on a path of high performance.
Successfully manage remote agents' performance and compliance.