Live Webinar
Customer Lifetime Value Management isn’t just about great CX
Thursday, October 10th
10 am CT | 11 am ET | 4 pm GTM
PANELISTS
Dennis Wakabayashi, Global Voice of CX
Wilson Nieves, Chief Customer Officer, Observable Services
Mark Angus, CEO & Chief Strategist, Genesis Global Business Services
Heather Turbeville, Board Member, EMERGE Global
CX is a critical component of customer loyalty, but it isn’t the whole story when it comes to managing overall customer lifetime value.
If you don't have a clear understanding of customer satisfaction, a tested plan for customer growth and retention, and a proven methodology for customer churn prevention or even lost customer recovery, you're missing out on revenue from increased overall customer loyalty and lifetime value.
Join a panel of industry leaders as they dive deep into this topic. You’ll walk away with truly actionable ideas to help empower agents, marketing leaders, and boots on the ground. Not only to deliver great CX, but to grow your business.
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Dennis Wakabayashi, Global Voice of CX
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Wilson Nieves, Chief Customer Officer, Observable Services
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Mark Angus, CEO & Chief Strategist, Genesis Global Business Services
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Heather Turbeville, Board Member, EMERGE Global
What our experts will discuss:
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Create, analyze, and optimize customer experiences to drive satisfaction and loyalty
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Grow revenues with existing customer programs that are tested and proven using data-driven analytics and automation solutions that align your customer propensity with your upsell products
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Analyze and determine the customer reasons for churn, identify best cancellation prevention offers, and prevent customer cancellations and churn
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Analyze and identify reasons for losing customers and resolutions to win them back through a data-driven and automated campaign
