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OnviSource Live Webinar Thursday, June 20th, 2024.

Contact centers must deliver consistently outstanding customer experiences, improve and optimize workforce performance, and strengthen overall business productivity. That’s a large ask with lots of moving parts.

Join industry leaders as we tackle some of the most important topics facing leading BPOs and contact centers today.

  • David Meintjes, Telviva CEO

  • Dion Millson, Elerian AI CEO

  • Kindra Fox, Direct Line Tele Response Operations Director

  • Heather Turbeville, OnviSource VP of Marketing

What our experts will discuss:

Trends & Technology for Contact Center Workforce, Customers, and Business

  • How to ensure smooth conversations and frictionless agent experiences

  • Why overall understanding of agent performance based on automated quality assurance, speech analytics, soft skills, and compliance adherence is critical to success

  • The role of self-service and Intelligent Virtual Agents for CX and EX 

  • How to deliver seamless communication between agents, supervisors, and escalation teams

  • What are the right tools and technologies to help reinforce a positive work environment? 

  • The power of automation to reduce manual effort, increase time to response, and decrease overall costs

Meet the Presenters

If you'd like to discuss transformation for your contact center, consult with one of our experts with no obligation. 

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