Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry
AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction
During this live event and product demonstration with PeoplePraise, OnviSource discusses the use of AI-driven analytics software and automated quality assurance - integrated with the PeoplePraise platform - for evaluating and improving contact center and telephone answering service agent performance and client satisfaction by analyzing 100% of their interactions.
Discussion Topics include:
Performing QA for all interactions compared to manual and random sampling
Evaluating and scoring performance and measuring agent hard/soft skills
Live Demos featuring the PeoplePraise integration with OnviSource Intellecta TeleServ and an overview of its features and capabilities.
Question & Answer Session