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Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry 

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AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction

During this live event and product demonstration with PeoplePraise, OnviSource discusses the use of AI-driven analytics software and automated quality assurance - integrated with the PeoplePraise platform - for evaluating and improving contact center and telephone answering service agent performance and client satisfaction by analyzing 100% of their interactions. 


Discussion Topics include:​
  • Performing QA for all interactions compared to manual and random sampling

  • Evaluating and scoring performance and measuring agent hard/soft skills

  • Case Study

  • Live Demos featuring the PeoplePraise integration with OnviSource Intellecta TeleServ and an overview of its features and capabilities.

  • Question & Answer Session

View the Video

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