Multichannel and Interaction Analytics to Help You Achieve Your Core Objectives
Performance Augmentation
Automation through RPA and Intelligent Virtual Agent
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Performance Improvement
Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics
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Soft Skills Improvement
Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy
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QA & Compliance Management
AQA, Professional Skills Improvement, Compliance Management,
First Call Resolution
Customer Service Intelligent Automation
Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment
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Customer Journey Analytics
Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience
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Customer Surveys
Direct/Indirect/Inferred Surveys,
CSAT Tracking, Scoring, CSAT, NPS, CES, VES
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Customer Interaction & Trend Analytics
Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn
Automated Business Intelligence
Markets, Products, Service, Competition, Industry, Legal
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Digital Workforce
Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Management
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Business Process Automation (BPA)
Connecting Workflows and
Automating End-to-End Processes
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Robotic Process Automation (RPA)
Automation of Workflows