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Achieve Employee Excellence, Customer Loyalty and Business Productivity

with solutions that work in harmony for you.

Pilot Program

Multichannel and Interaction Analytics to Help You Achieve Your Core Objectives

Performance Augmentation

Automation through RPA and Intelligent Virtual Agent

Performance Improvement

Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics

Soft Skills Improvement

Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy 

QA & Compliance Management

AQA, Professional Skills Improvement, Compliance Management,

First Call Resolution

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Senior Businesswoman Smiling.

Customer Service Intelligent Automation

Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment

Customer Journey Analytics

Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience 

Customer Surveys

Direct/Indirect/Inferred Surveys,

CSAT Tracking, Scoring, CSAT, NPS, CES, VES

Customer Interaction & Trend Analytics

Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn

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Automated Business Intelligence

Markets, Products, Service, Competition, Industry, Legal

Digital Workforce

Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Management

Business Process Automation (BPA)

Connecting Workflows and

Automating End-to-End Processes

Robotic Process Automation (RPA)

Automation of Workflows

Free Pilot

Try Our AI-Driven Multichannel Analytics for 1 Month at No Cost or Obligation

OnviSource is offering multichannel analytics at no charge for one month. Respond now to lock in your free pilot program with no obligation.

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Pilot Program
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