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Intelligent Transformation-as-a-Service

We offer ITaaS to help you achieve Workforce Excellence, Customer Loyalty and Business Productivity across organizations.

Intelligent Transformation

Intelligent Transformation applies an added layer of analytics and automation to data from Intelligent Automation solutions to deliver conclusive, bottom-line actionable knowledge you can apply to improvement strategies and efforts to achieve excellence across your organization.

Unmanageable, Big Data & Automation
Bottom-line Actionable Knowledge and End-to-End Process Automation
Analytics and Automation
Analytics & Automation
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Holistic Improvements to Intelligently Transform Your Business

Achieving excellence and improvement across organizations requires a suite of unified intelligent automated building blocks that work in harmony. 
Workforce Performance
across organizations
Customer Satisfaction
across the customer base
Business Productivity
across the company

Performance Augmentation

Automation through RPA and Intelligent Virtual Agent

Performance Improvement

Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics

Soft Skills Improvement

Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy 

QA & Compliance Management

AQA, Professional Skills Improvement, Compliance Management,

First Call Resolution

Customer Service Intelligent Automation

Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment

Customer Journey Analytics

Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience across Touchpoints 

Customer Surveys

Direct/Indirect/Inferred Surveys,

CSAT Tracking, Scoring, CSAT, NPS, CES, VES

Customer Interaction Analytics

Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn

Automated Business Intelligence

Markets, Products, Service, Competition, Industry, Legal

Digital Workforce

Intelligent Virtual Agents and Employees, AI and RPA-Driven Document and Content Management.

Business Process Automation (BPA)

Connecting Workflows and

Automating End-to-End Processes

Robotic Process Automation (RPA)

Automation of Workflows

Intelligent Transformation beyond Intelligent Automation


In addition to Prepacked Solutions, using Low-Code/No-Code RPA/BPA and Create and Auto-Run Workflows of Customized IA Applications


Capture, Record, 
Unify, Categorize and Manage Big Data from Everywhere


Analyze and Automate Enterprise and Contact Center Functions (individually and aggregated) to Generate 
Bottom-Line and End-to-End Results


Engage and Interact with Agents, Employees,
and Managers to Inform, Enlighten, Guide and Improve their Performance.

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Workforce Performance
Customer Satisfaction
Business Productivity


Automatically analyze enormous amounts of dispersed and multimedia data from many systems to produce bottom-line actions and connect and automate disjointed processes to deliver end-to-end results.

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