top of page

Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry


AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction
During this live event and product demonstration with PeoplePraise, OnviSource discusses the use of AI-driven analytics and automated quality assurance - integrated with the PeoplePraise platform - for evaluating and improving agent performance and client satisfaction by analyzing 100% of their interactions.
Discussion Topics include:
-
Market Trends & Challenges
-
Performing QA for all interactions compared to manual and random sampling
-
Evaluating and scoring performance and measuring agent hard/soft skills
-
Case Study
-
Live Demos featuring the PeoplePraise integration with OnviSource's Intellecta TeleServ and an overview of Intellecta TeleServ features and capabilities.
-
Questions & Answers
bottom of page