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Webinar On Demand

AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction

During this live event and product demonstration with PeoplePraise, OnviSource discusses the use of AI-driven analytics and automated quality assurance - integrated with the PeoplePraise platform - for evaluating and improving agent performance and client satisfaction by analyzing 100% of their interactions. 

 

Discussion Topics include:
  • Market Trends & Challenges

  • Performing QA for all interactions compared to manual and random sampling

  • Evaluating and scoring performance and measuring agent hard/soft skills

  • Case Study

  • Live Demos featuring the PeoplePraise integration with OnviSource's Intellecta TeleServ and an overview of Intellecta TeleServ features and capabilities.

  • Questions & Answers

View the Video