Reliable, 100% Call Recording & Quality Assurance (QA)

Call Recording & QA Features

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• Secure 24/7 web access

• Call recording for inbound and outbound calls

• Integrates with analog, T1, PRI, VoIP and SIP Trunking, CTI with Avaya, Mitel, ShoreTel, Cisco and others

• On-premise or cloud-based solutions for local and remote locations

• Quickly search and play back; create reports and analyze call recording activity; email call recordings without leaving the application

• Scales from ten to thousands of channels

• File encryption

• Payment Card Industry (PCI) compliance option

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Call Recording & QA Benefits

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Record, monitor and review calls to understand how your team(s) interact with customers and represent your organization on every call. Perform and measure the following:

• quality assurance / compliance

• agent adherence

• customer satisfaction

• productivity improvements

• dispute resolution

• training

• order verification

• trends and business intelligence

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Contact OnviSource

(877) 903-0323

Add-On Options

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Automated Quality Assurance

Our call recording software can be packaged with QA, speech analytics and text analytics for a deeper dive into agent productivity and performance, customer experience, intelligence and trend analysis.

Operations Assurance

IT automation for back-up, archiving, recovery and replication.  Options include data reconciliation across your PBX and the recording system to assure 100% recording. 

With a host of options including call transcription, we offer ideal call recording solutions for any call center or back office receiving customer calls.

Recognized by Experts for Innovation and Value