Call Recording | OnviSource

Reliable, 100% Call Recording & Quality Assurance (QA)

Call Recording & QA Features

  • Secure 24/7 web access

  • Call recording for inbound and outbound calls

  • Integrates with analog, T1, PRI, VoIP and SIP Trunking, CTI with Avaya, Mitel, ShoreTel, Cisco and others

  • On-premise or cloud-based solutions for local and remote locations

  • Quickly search and play back; create reports and analyze call recording activity; email call recordings without leaving the application

  • Scales from ten to thousands of channels

  • File encryption

  • Payment Card Industry (PCI) compliance option

Call Recording & QA Benefits

Record, monitor and review calls to understand how your team(s) interact with customers and represent your organization on every call. Perform and measure the following:

 

  • quality assurance / compliance

  • agent adherence

  • customer satisfaction

  • productivity improvements

  • dispute resolution

  • training

  • order verification

  • trends and business intelligence

Contact OnviSource
(877) 903-0323

Add-On Options

Automated Quality Assurance

Our call recording software can be packaged with QA, speech analytics and text analytics for a deeper dive into agent productivity and performance, customer experience, intelligence and trend analysis.

 

Operations Assurance

IT automation for back-up, archiving, recovery and replication.  Options include data reconciliation across your PBX and the recording system to assure 100% recording. 

 

With a host of options including call transcription, we offer ideal call recording solutions for any call center or back office receiving customer calls.

Recognized by Experts for Innovation and Value

Named OnviSource as a WFO Top Contender

Speak with a specialist today.

877.903.0323

Call Recording

Software & Systems 

 

Reliable, automated call recording for

Call Centers and Business

in the cloud or on premise.

Request a Demo or Get Pricing

 

Let us show you how our call recording software can help you monitor quality assurance, measure  customer sentiment, assure compliance and assist dispute resolution. There's NO obligation.

For Commercial Use Only

Recording Minimum of 10 Channels or Agents