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LinkedIn Live Event 
was held March 30th at 1 pm CST

How to Cost-Effectively Use an Intelligent Transformation Model to Transform your Contact Center from a Cost Center to a Value Center

Event: Thursday, March 30th from 1:00 PM-2:00 PM  CST

Our experts discussed how your contact center can be transformed using transformational models and solutions resulting in customer retention, revenue growth and cost reductions -  delivering measurable benefits to your company.


They outlined new and advanced transformational technologies and methods such as how to elevate your workforce to “super agents”, solutions to achieve customer loyalty, and techniques to implement value enhancements scoring and service-to-sales motions.

What Our Experts Discussed:
  • What does a Value Center really mean?

  • What is the trend and the future of contact centers to be considered and embraced?

  • What is the Intelligent Transformation Model to transform contact centers to value centers?

  • What are the challenges in implementing the Intelligent Transformation Model?

  • How to address the challenges using Intelligent Transformation Solutions cost-effectively and successfully.

Our Presenters 

OnviSource brings a panel of experienced team members to discuss all aspects of Intelligent Transformation as it relates to the contact center industry.  They'll share insightful industry research and their knowledge based on real-world experience in assisting the transformation of other companies and discuss what they've come to learn through the process and the secret sauce for a successful transformation.


Francisca Crous-Alegria


Chief Revenue Officer


Kelly Hoffman


VP Customer Solutions


Brian Severson


VP Product Management

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