Multichannel and Interaction Analytics for your core objectives
Employee Excellence
across organizations
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Quality and compliance management for 100% of interactions and transactions
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Work and process adherence
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Improvement of agent soft skills, attitude, mannerisms and professionalism
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Agent engagement and real-time coaching, next-best-action and training
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Agent activity and performance data analytics to improve productivity
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Augment agent performance using cognitive automation with RPA and intelligent virtual agents
Customer Loyalty
across the customer base
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Customer sentiment, behavior, intent and satisfaction analysis
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Customer survey, satisfaction tracking, scoring for NPS, CSAT, and CES
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Customer trend, predictive and prescriptive analytics
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Customer journey and interaction KPI analysis
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Indirect and inferred customer feedback analysis
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Insights for customer churn/loyalty
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Intelligent 24/7 self-service
Business Productivity
across the company
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Cognitive workflow automation
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Cognitive and end-to-end Business Process Automation
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Business intelligence
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Intelligently automated data and content management
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Digital workforce using intelligent virtual agents and cognitive RPA bots
Our 3-Step Pilot Program Process
Capturing and Organizing Your Data
We capture and organize your data from the systems, interactions, transactions, applications, and databases of your choosing.
1
Analyzing & Automating Your Data
We work with you to design and run analysis based on your desired goals, KPIs and key drivers.
2
Delivering Your
Actionable Knowledge
Post analysis will be shared with you to give you an understanding of the results and ways to apply them to your business effectively.
3
Employee Excellence
Customer Loyalty
Business Productivity