beyond Intelligent Automation
IA solutions generate enormous amounts of data dispersed across organizations and from many system making it difficult to get a universal view of important business functions, such as overall customer loyalty.
Intelligent Transformation-as-a-Service (ITaaS)
applies an added layer of analytics and automation to the data from IA solutions to give you universal bottom-line actionable knowledge you can apply to improvement strategies and efforts to achieve excellence across your organization.
Dispersed Big Data
Big Data Capture & Management
Intelligent Digital Workforce
RPA, BPA &
Intelligent Virtual Agent
Bottom-line Actionable Knowledge and End-to-End Process Automation
to help you reach your objectives.
Quality and compliance management for 100% of interactions and transactions
Work and process adherence
Improvement of agent soft skills, attitude, mannerisms and professionalism
Agent engagement and real-time coaching, next-best-action and training
Agent activity and performance data analytics to improve productivity
Augment agent performance using cognitive automation with RPA and intelligent virtual agents
Holistic Improvements to Transform Your Business
Achieving holistic improvements in employee performance, customer satisfaction, and business productivity across organizations requires a sum of intelligent automated solutions that work in harmony.
across the customer base
Customer sentiment, behavior, intent and satisfaction analysis
Customer survey, satisfaction tracking, scoring for NPS, CSAT, and CES
Customer trend, predictive and prescriptive analytics
Customer journey and interaction KPI analysis
Indirect and inferred customer feedback analysis
Insights for customer churn/loyalty
Intelligent 24/7 self-service
across the company
Cognitive workflow automation
Cognitive and end-to-end Business Process Automation
Intelligently automated data and content management
Digital workforce using intelligent virtual agents and cognitive RPA bots
Intelligent Transformation beyond Intelligent Automation
In addition to Prepacked Solutions, using Low-Code/No-Code RPA/BPA and Create and Auto-Run Workflows of Customized IA Applications
Unify, Categorize and Manage Big Data from Everywhere
Analyze and Automate Enterprise and Contact Center Functions (individually and aggregated) to Generate
Bottom-Line and End-to-End Results
Engage and Interact with Agents, Employees,
and Managers to Inform, Enlighten, Guide and Improve their Performance.
Automatically analyze enormous amounts of dispersed and multimedia data from many systems to produce bottom-line actions and connect and automate disjointed processes to deliver end-to-end results.