Intelligent Transformation
Intelligent Transformation applies an added layer of analytics and automation to data from Intelligent Automation solutions to deliver conclusive, bottom-line actionable knowledge you can apply to improvement strategies and efforts to achieve excellence across your organization.
Unmanageable, Big Data & Automation
Bottom-line Actionable Knowledge and End-to-End Process Automation
Dispersed
Analytics and Automation
Connected
Analytics & Automation
Holistic Improvements to Intelligently Transform Your Business
Achieving excellence and improvement across organizations requires a suite of unified intelligent automated building blocks that work in harmony.
Workforce Performance
across organizations
Customer Satisfaction
across the customer base
Business Productivity
across the company
Performance Augmentation
Automation through RPA and Intelligent Virtual Agent
Performance Improvement
Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics
Soft Skills Improvement
Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy
QA & Compliance Management
AQA, Professional Skills Improvement, Compliance Management,
First Call Resolution
Customer Service Intelligent Automation
Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment
Customer Journey Analytics
Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience across Touchpoints
Customer Surveys
Direct/Indirect/Inferred Surveys,
CSAT Tracking, Scoring, CSAT, NPS, CES, VES
Customer Interaction Analytics
Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn
Automated Business Intelligence
Markets, Products, Service, Competition, Industry, Legal
Digital Workforce
Intelligent Virtual Agents and Employees, AI and RPA-Driven Document and Content Management.
Business Process Automation (BPA)
Connecting Workflows and
Automating End-to-End Processes
Robotic Process Automation (RPA)
Automation of Workflows
Intelligent Transformation beyond Intelligent Automation
Create
In addition to Prepacked Solutions, using Low-Code/No-Code RPA/BPA and Create and Auto-Run Workflows of Customized IA Applications
Extract
Capture, Record,
Unify, Categorize and Manage Big Data from Everywhere
Transform
Analyze and Automate Enterprise and Contact Center Functions (individually and aggregated) to Generate
Bottom-Line and End-to-End Results
Interact
Engage and Interact with Agents, Employees,
and Managers to Inform, Enlighten, Guide and Improve their Performance.
Workforce Performance
Customer Satisfaction
Business Productivity
ia.UniverSum
Automatically analyze enormous amounts of dispersed and multimedia data from many systems to produce bottom-line actions and connect and automate disjointed processes to deliver end-to-end results.