Intelligent Automation Everywhere
in your Enterprise 

Success solutions for your contact center, workforce, customers and business.

Powered by our Hyperautomation Platform
consisting of AI, Analytics and RPA/BPA  for companies of all sizes through highly affordable software and cloud solutions.

Delivered with our Guaranteed ROIs, or customers don't pay.

Enterprise Success Solutions

Delivering Intelligent Automation Everywhere in your enterprise.

Optimize

Contact Center

Operation

Features & Benefits >

• Automated QA & Compliance  Management

• 100% Interaction Analytics

• First Call Resolution (FCR) Improvement 

• WFH Audio Quality Monitoring, Analysis, Coaching, Notifications

• Agent Performance Augmentation through Interactive Robotic Process Automation (RPA)

• Agent Workload Management through the Addition of Intelligent Virtual Agent (IVA)

• Process & Workflow Automation

• Automated KPI Capture, Analysis, Actions

Improve

Employee

Performance

Features & Benefits >

• Automated Employee Skills and Compliance Evaluation, Training, 
  Real-Time Coaching 

• Employee Sentiment, Behavioral Analysis and Improvement

• Employee Work Adherence, Remote Monitoring, Performance Analysis, Real-Time Notifications

• Employee Performance Augmentation through Interactive Robotic Process Automation (RPA)

• Employee Workload Management through the Addition of Intelligent Virtual Agent (IVA)

Improve

Customer Satisfaction

Features & Benefits >

• Intelligent Call Routing (ICR)

• Advanced Call Recording, Screen Capture

• Multichannel Customer Interaction Analytics

• Customer Sentiment, Intent, Behavior and Trend Analysis

• First Call Resolution (FCR) Improvement 

• Automated Surveys, Notifications and VoC

• Customer Satisfaction Scoring – CES, NPS, CSAT

• IVA - 24/7 Self-Service Using Intelligent Virtual Agent and Chatbot

• RPA - Agent Transaction Automation

Improve

Business

Management

Features & Benefits >

• Multichannel Enterprise-Wide Data Analytics, Unification, Compliance and Categorization

• Transcription and Speech-to-Text

• Robotic Process Automation (RPA)

• End-To-End Business Process Automation

• Desktop Transaction Automation

• Market/Business Intelligence Trend Analysis

• Business Compliance and Protection

• Intelligent 24/7 Self-Service

Our Products Delivering Solutions for Your Enterprise

How We Ensure Your Success

We make our solutions work for you with a

Guaranteed Return on Investment (ROI), or you don't pay.

Customers We Support