Powered for Improvement
Employees are some of your company's most valuable resources. Improve performance, increase soft skills and professionalism, ensure compliance, and increase engagement for better CX with workforce optimization solutions that leverage AI-powered analytics and automation.
Augment agent performance
Work smarter not harder with automation that takes the guesswork and human error out of workflows and processes. Streamline the agent experience and create a smoother customer experience.
Increase soft skills and professionalism
Quickly and easily identify areas of soft skills such as empathy, professionalism, and courtesy that need improvement and set your agents apart from the rest of the crowd. Gain a competitive edge that increases loyalty.
Improve performance with real-time coaching
Post-interaction is not the time to discover the best next steps an agent should have taken. Give agents the tools, recommendations, and next best action they need, when they need it.
Empower agents and maintain quality
Never leave agents guessing about whether they are meeting expectations for customer satisfaction and company compliance. Automated feedback loops engage employees right where they are.
Great customer experiences start with great employees
Achieve your goals to improve performance and increase employee satisfaction
with contact center and enterprise solutions that eliminate barriers to excellence
Workforce Excellence Across Organizations
Quality and compliance management for 100% of interactions.
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Work and process adherence.
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Improvement of agent soft skills, attitude, mannerisms and professionalism.
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Agent activity and performance data analytics to improve productivity.
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Augment agent performance using cognitive automation with RPA and intelligent virtual agents.
Drive performance through analytics and automation
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Data-driven training, coaching and development powers faster speed to proficiency for new hires and keeps tenured associates on a path of improvement.
Team leaders are equipped to keep teams fully engaged, reducing disruption and expense.
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