Improving  employee performance to a standard of excellence

Achieve your objective to improve performance and increase employee satisfaction.

Agent Work Compliance

• AI-Driven Automated QA & Compliance Management

• First Call Resolution & Average Time Improvement

• Work and Process Adherence

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Agent Soft Skills Improvements

• Behavior, Attitude, Mannerisms, Professionalism

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Agent Engagement & Performance Improvement

• Gamification

• Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement

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Agents Performance Augmentation

• Using IVA, RPA, KPI Analysis

• Real-time Coaching and Next-Best-Action

How we get you there.

Drive Performance through Engagement and Training

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Replicate top performer actions, behaviors and results for emulation across the organization with targeted, personalized performance recommendations to move low performers up.

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Data-driven training, coaching and development powers faster speed to proficiency for new hires and keeps tenured associates on a path of improvement.

Trainers and team leaders are equipped to keep teams fully engaged, reducing disruption and expense.