Achieve your objective to improve performance and increase employee satisfaction.
Agent Work Compliance
AI-Driven Automated QA & Compliance Management
First Call Resolution & Average Time Improvement
Work and Process Adherence
Agent Teams Universal QA & Compliance Management
Agent Soft Skills Improvements
Behavior, Attitude, Mannerisms, Professionalism, Empathy, and Cordiality
Agent Engagement & Performance Improvement
Identifies agents who are active/inactive, productive/unproductive and measures them against targets and other agents or teams.
Agents Performance Augmentation
Using IVA, RPA, KPI Analysis
Real-time Coaching and Next-Best-Action
How we get you there.
Drive Performance through Engagement and Training
Replicate top performer actions, behaviors and results for emulation across the organization with targeted, personalized performance recommendations to move low performers up.
Data-driven training, coaching and development powers faster speed to proficiency for new hires and keeps tenured associates on a path of improvement.
Trainers and team leaders are equipped to keep teams fully engaged, reducing disruption and expense.