Rapidly identify costly system, operational and performance issues in the front and back office.
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Effectively identify and monitor compliance issues in real time that could put your organization at risk.
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Address internal demands and satisfy external requirements, including regulations that tightly control the distribution of sensitive customer information.
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Provide visibility into the fulfillment process through alerts to see if agents and employees follow processes correctly.
Desktop Analytics for Optimizing Your Workforce, Transactions & Operations
Intellecta Desktop Analytics software scans and monitors the screen of contact center agents or back office employees.
It "looks" for subjects you define and, upon detection, it takes user-defined actions.
Optimizing Performance
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Employee Work Compliance
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Automated Coaching and Next-Best-Actions
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Sales and Customer Service Improvement
Optimizing Transactions
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Efficient Workflow Automation
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Process and Workflow Quality Assurance
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Transaction Quality Assurance
Optimizing Operations
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Regulatory Compliance & Sensitive Data Management
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First Call Resolution Improvement
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Real-Time Critical Event Detection & Notification
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