Customers ARE your business
If you don't have a clear understanding of how customers want to interact with you and what motivates them throughout their journey, you're missing out on bottom line business value.
Intelligently automate self-service
Give customers the power of choice with self service options that utilize AI-powered automation that integrates critical front and back-end data to personalize customer experiences that make an impact.
Increase customer retention and loyalty
CSAT scores alone just aren't enough to fully understand customer loyalty. But AI-powered analytics that unifies interaction data with back-office information delivers true understanding of which retention efforts are the most effective.
Analyze and manage the customer journey
Capture, analyze and manage the customer journey across all touch points and interactions with seamlessly integrated customer views that combine intelligence from the contact center with enterprise data points.
Understand customer motivation and intents
Unlock valuable business intelligence when customer speech, sentiment and interaction analytics are intelligently combined with behavior and intent data from across the enterprise to drive greater lifetime customer value.
Cultivate customer satisfaction and increase brand loyalty
Understand customer sentiment,
satisfaction, and retention potential throughout the customer journey
Analysis
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Customer Trends both Predictive & Prescriptive
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Customer Journey & Interaction KPI
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Indirect & Inferred Customer Feedback
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Customer sentiment, behavior, intent and satisfaction analysis.
Customer survey, satisfaction tracking and scoring.
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Insights for customer churn and loyalty
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Intelligent 24/7 self-service
Capture and analyze interactions and voice of the customer
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Intelligently automate and improve Quality Assurance (QA), compliance and First Call Resolution using actionable knowledge in real time or post interaction.
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Utilize multichannel interaction analytics to uncover customer sentiment, behavior and trends and act on the data to effectively manage and improve customer experiences.