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Business Management

Success Solutions

Expand Business Productivity,  Protection, Cost Reductions and Revenue

Intelligent Virtual Agent

Self-service IVA and chatbot for convenient 24/7 service with conversational AI.

Surveys & VoC, Notification/Response

Solicit customer feedback through automated surveys and deliver proactive notifications with options for customer response.

Desktop Analytics

Monitor desktop activity to assure compliance, automate  workflows and launch next actions in real time.

Business
Success Solutions

Automation

Drive workflows and processes in the front and back office and launch next-best-actions in real time.

Intelligent Call Routing

Automatically route calls to the right site, department or agent group equipped to service inquiries on first contact.

Multichannel Analytics

Analytics-driven content management of big data and enterprise content using speech-to-text and transcription for easy unification, categorization, storage and retrieval.

Expanding Your Business, Productivity and Protection

OnviSource brings together integrated solutions you need to make the most of every interaction and the data and business intelligence they generate while satisfying the demands of today's customer.

  • Enterprise Content Unification, Compliance

  • Transcription & Speech-to-Text

  • Intelligent Robotic Process Automation

  • Intelligent Workflow Automation and BPM

  • Desktop Transaction Automation

  • Market & Business Intelligence and Protection

  • 24/7 Intelligent Self-Service

Expanded Business Management

  • Managing multimedia enterprise content by converting, unifying, categorizing, conserving storage space and providing quick access

  • Assuring compliance of enterprise content

  • Up to 90% productivity improvement, payroll cost reductions; and human error elimination by automating processes and desktop transactions
     

  • Obtaining actionable knowledge related to markets and business, while protecting your company from legal actions

 

  • Reducing costs and improving customer satisfaction through self-service intelligent virtual agents and chatbots

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We make our solutions work for you with a

Guaranteed Return on Investment (ROI), or you don't pay.

Contact Us

Speak with a specialist today!

Call (800) 311-3025

Contact us for a consultation, information about our solutions or to schedule a demo.

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