From Workforce Performance Improvement to Hyper Performance in the Contact Center
Hyper performance takes workforce performance improvement to the next level to transform the entire contact center.
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Heather Turbeville
Aug 25 min read
Mastering Organic Growth: The Win-Away Strategy for Business Success Using Hyper-Performance Principles
Dive into key concepts of win-away growth, examine why some companies struggle to compete, and explore the principles of hyper-performance.
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