Liaa TeleServ ™ Virtual Agent
Digital Transformation for Teleservices
Intelligently Automated Self-Service Solution for Teleservices, Answering Service, Emergency, Dispatch, Customer Surveys, Customer Notifications & Response Management
TeleServices Challenges
Workforce
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Hiring, on-boarding and retaining quality agents
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Ongoing QA, Compliance and retraining
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Scheduling to respond to work volume and 24/7 demands
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Dependable agent attendance and work adherence
Unable to Meet Customer Demands
Unable to offer digital interaction and self-service for new generation customers who embrace self-service but demand personalized interactions.
Payroll Expenses
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Competitive compensation
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Ever-demanding salary raises
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Motivation through high compensation
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Prohibitive payroll expenses needed for incremental growth
Inability to Grow Rapidly
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Expensive, complex solutions needed to offer revenue-bearing add-on services
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High cost of payroll for business expansions
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Limitation in offering flexible, lower and competitive prices due to high payroll costs needed for incremental growth
Our Solution
Liaa TeleServ is an AI-driven Process Automation offering intelligently automated self-service using customer-friendly touchtone or conversation AI functionality.
Inbound Call
Touchtone or Conversational Interaction with Liaa TeleServ
Multi-media Messaging Transcription and Linked Audio Recording
Template Studio
Live Agent Monitoring
AI Engine
Reports
HIPAA-secure Message Dispatch
Recipient
What Liaa TeleServ Can Do for Your Business
All-Inclusive Telephone Answering Service via automated and intelligent virtual agents.
Human-like Services that are consistent, dependable, adherent, accurate, fast and available 24/7.
Eliminate Challenges
and expenses for hiring and on-boarding quality agents, training, retaining, 24/7 scheduling, QA, compliance and work adherence.
Increase Revenues through a large volume of service while eliminating additional payroll expenses.
Expand Business
with costs less than 5% of your live agent payroll expenses.
Offer New, Optional and Automated Self-Service with new competitive price models.
Liaa TeleServ Features
Liaa TeleServ automates the entire process of a live agent.
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Custom greetings
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Caller interactions
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Record interactions in audio and text
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End-to-end multimedia message handling
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Standard or HIPAA-compliant messaging
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Convenient, secure access to audio recordings and text messages
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Customer-friendly touchtone interactions or Conversational AI driven by Artificial Intelligence
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Template Generation Studio to design custom interaction templates for each client, customer surveys, notifications and response management
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Templates operate as workflows and scripts
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Unlimited number of templates
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Full range of operational and billing reports
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Stand-alone solution or seamless upgrade to our OnviCom Teleservices platform
Liaa TeleServ is delivered either as on-premise software or as cloud services.
Check Out Liaa IVA for Chat & More
Further augment your customer service by offering online
self service powered by AI-driven and Intelligent Virtual Agent.
We're Happy to Help
If you have questions about IVA's or want to discuss potential applications of Liaa TeleServ in your organization, consult with us today.
There's no cost or obligation.
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