Liaa TeleServ ™ Virtual Agent
Digital Transformation for Teleservices
Intelligently Automated Self-Service Solution for Teleservices, Answering Service, Emergency, Dispatch, Customer Surveys, Customer Notifications & Response Management
Hiring, on-boarding and retaining quality agents
Ongoing QA, Compliance and retraining
Scheduling to respond to work volume and 24/7 demands
Dependable agent attendance and work adherence
Unable to Meet Customer Demands
Unable to offer digital interaction and self-service for new generation customers who embrace self-service but demand personalized interactions.
Ever-demanding salary raises
Motivation through high compensation
Prohibitive payroll expenses needed for incremental growth
Inability to Grow Rapidly
Expensive, complex solutions needed to offer revenue-bearing add-on services
High cost of payroll for business expansions
Limitation in offering flexible, lower and competitive prices due to high payroll costs needed for incremental growth
Liaa TeleServ is an AI-driven Process Automation offering intelligently automated self-service using customer-friendly touchtone or conversation AI functionality.
Touchtone or Conversational Interaction with Liaa TeleServ
Multi-media Messaging Transcription and Linked Audio Recording
Live Agent Monitoring
HIPAA-secure Message Dispatch
What Liaa TeleServ Can Do for Your Business
All-Inclusive Telephone Answering Service via automated and intelligent virtual agents.
Human-like Services that are consistent, dependable, adherent, accurate, fast and available 24/7.
and expenses for hiring and on-boarding quality agents, training, retaining, 24/7 scheduling, QA, compliance and work adherence.
Increase Revenues through a large volume of service while eliminating additional payroll expenses.
with costs less than 5% of your live agent payroll expenses.
Offer New, Optional and Automated Self-Service with new competitive price models.
Liaa TeleServ Features
Liaa TeleServ automates the entire process of a live agent.
Record interactions in audio and text
End-to-end multimedia message handling
Standard or HIPAA-compliant messaging
Convenient, secure access to audio recordings and text messages
Customer-friendly touchtone interactions or Conversational AI driven by Artificial Intelligence
Template Generation Studio to design custom interaction templates for each client, customer surveys, notifications and response management
Templates operate as workflows and scripts
Unlimited number of templates
Full range of operational and billing reports
Stand-alone solution or seamless upgrade to our OnviCom Teleservices platform
Liaa TeleServ is delivered either as on-premise software or as cloud services.
We're Happy to Help
If you have questions about IVA's or want to discuss potential applications of Liaa TeleServ in your organization, consult with us today.
There's no cost or obligation.