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Explora™ AI-Driven Speech Analytics

for fast, automated analysis of voice data

Extract Valuable Intelligence with Automated Speech Analytics

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Speech Analytics software analyzes 100% of audio files and call recordings fast!

Mine your untapped data to:

  • Identify repeat calls and root causes

  • Monitor compliance and policy adherence

  • Score agent performance / script adherence

  • Measure customer sentiment

  • Understand and mitigate escalations

  • Spot trends and gather intelligence

  • Discover competitive mentions

  • Validate sales and transactions

  • Deliver more targeted training

Speech Analytics Software Features

  • Filters high volume audio files, recorded calls and voice mail 

  • Automatically categorizes and narrows files to only those that require more in-depth analysis by QA personnel​

  • Unlimited, user-defined scoring and analysis templates

  • Auto-scoring analyzes and scores calls against the QA template 

  • Multi-lingual analysis available​

  • Reusable templates offer an unlimited number of user-defined questions and custom point system per question​​

  • Trend analysis and business intelligence reports

Add-On Options for Transcription and Deeper Analysis

OnviSource offers the option for transcription of recorded audio files​.

Add desktop analytics, text analytics and a decision-making engine for:

  • Multichannel and Cross Channel Analytics

  • Multichannel Quality Assurance & Customer Experience Management

  • PCI Compliance

  • Process and Workflow Automation

  • Employee Work Compliance

  • Robotic Process Automation (RPA)

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New Solutions in Customer Engagement

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Call (800) 311-3025

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