Achieve Employee Excellence, Customer Loyalty and Business Productivity

with interworking solutions that work for you.

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FREE
Pilot Program

Analytics for your core objectives

Employee Excellence

Agent Work Compliance

  • AI-Driven Automated QA & Compliance Management

  • First Call & Average Resolution Time Improvement

  • Work and Process Adherence

Agent Soft Skills Improvements

 

  • Behavior, Attitude, Mannerisms, Professionalism

Customer Loyalty

Customer Transaction Management

 

  • Sentiment Analysis and Behavior

  • Understanding Customers Trends

  • Intelligent 24/7 Self-Service

Customer Experience Management

 

  • Customer Survey Analysis

  • Customer Satisfaction Tracking, Analysis & Scoring

  • Customer Trend & Predictive Analysis

  • Customer Journey & Interaction KPI Analysis

  • Customer Feedback Analysis

  • Insights for Customer Churn or Loyalty

Business Productivity

Automated Actionable Knowledge 

  • Business Intel Reports & Dashboards

  • Automated Data Categorization, Classifications, Trends, Discovery of Unknowns

Our 3-Step Pilot Program Process

Capturing and Organizing Your  Data

We capture and organize your data from the systems, interactions, transactions, applications, and databases of your choosing.

1

Analyzing & Automating Your Data

We work with you to design and run analysis based on your desired goals, KPIs and key drivers.

2

Delivering Your
Actionable Knowledge

Post analysis will be shared with you to give you an understanding of the results and ways to apply them to your business effectively.

3

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Employee Excellence

Customer Loyalty

Business Productivity

 

Try Our AI-Driven Multichannel Analytics for 1 Month at No Cost or Obligation!

OnviSource is offering multichannel analytics at no charge for one month. Respond now to lock in your free pilot program with no obligation.

Claim Your FREE Month of Analytics

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FREE
Pilot Program