Achieve Employee Excellence, Customer Loyalty and Business Productivity

with solutions that work in harmony  for you.

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FREE
Pilot Program

Multichannel and Interaction Analytics for your core objectives

Employee Excellence
across organizations

  • Quality and compliance management for 100% of interactions and transactions

  • Work and process adherence

  • Improvement of agent soft skills, attitude, mannerisms and professionalism

  • Agent engagement and real-time coaching, next-best-action and training 

  • Agent activity and performance data analytics to improve productivity

  • Augment agent performance using cognitive automation with RPA and intelligent virtual agents

Customer Loyalty
across the customer base

  • Customer sentiment, behavior, intent and satisfaction analysis

  • Customer survey, satisfaction tracking, scoring  for NPS, CSAT, and CES

  • Customer trend, predictive and prescriptive analytics

  • Customer journey and interaction KPI analysis

  • Indirect and inferred customer feedback analysis

  • Insights for customer churn/loyalty

  • Intelligent 24/7 self-service

Business Productivity
across the company

  • Cognitive workflow automation

  • Cognitive and end-to-end Business Process Automation

  • Business intelligence

  • Intelligently automated data and content management

  • Digital workforce using intelligent virtual agents and cognitive RPA bots

Our 3-Step Pilot Program Process

Capturing and Organizing Your  Data

We capture and organize your data from the systems, interactions, transactions, applications, and databases of your choosing.

1

Analyzing & Automating Your Data

We work with you to design and run analysis based on your desired goals, KPIs and key drivers.

2

Delivering Your
Actionable Knowledge

Post analysis will be shared with you to give you an understanding of the results and ways to apply them to your business effectively.

3

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Employee Excellence

Customer Loyalty

Business Productivity

 

Try Our AI-Driven Multichannel Analytics for 1 Month at No Cost or Obligation!

OnviSource is offering multichannel analytics at no charge for one month. Respond now to lock in your free pilot program with no obligation.

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FREE
Pilot Program