Achieve Employee Excellence, Customer Loyalty and Business Productivity
with solutions that work in harmony for you.
FREE
Pilot Program
Multichannel and Interaction Analytics for your core objectives
Employee Excellence
across organizations
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Quality and compliance management for 100% of interactions and transactions
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Work and process adherence
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Improvement of agent soft skills, attitude, mannerisms and professionalism
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Agent engagement and real-time coaching, next-best-action and training
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Agent activity and performance data analytics to improve productivity
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Augment agent performance using cognitive automation with RPA and intelligent virtual agents
Customer Loyalty
across the customer base
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Customer sentiment, behavior, intent and satisfaction analysis
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Customer survey, satisfaction tracking, scoring for NPS, CSAT, and CES
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Customer trend, predictive and prescriptive analytics
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Customer journey and interaction KPI analysis
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Indirect and inferred customer feedback analysis
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Insights for customer churn/loyalty
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Intelligent 24/7 self-service
Business Productivity
across the company
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Cognitive workflow automation
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Cognitive and end-to-end Business Process Automation
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Business intelligence
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Intelligently automated data and content management
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Digital workforce using intelligent virtual agents and cognitive RPA bots
Our 3-Step Pilot Program Process
Capturing and Organizing Your Data
We capture and organize your data from the systems, interactions, transactions, applications, and databases of your choosing.
1
Analyzing & Automating Your Data
We work with you to design and run analysis based on your desired goals, KPIs and key drivers.
2
Delivering Your
Actionable Knowledge
Post analysis will be shared with you to give you an understanding of the results and ways to apply them to your business effectively.
3
Employee Excellence
Customer Loyalty
Business Productivity