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July 31st - Making Your Call Center a Top Performing Operation – Automatically!

Webinar: Making Your Call Center a Top Performing Operation – Automatically!
    REGISTER NOW
    Date: Tuesday, July 31st
    Time: 1:00 p.m. EST/ 12:00 p.m. CST/ 10:00 a.m. PST
    Duration: 1 hour
    Presenters: John Hird, Vice President of Product Management , OnviSource and Donna Fluss, founder and President, DMG Consulting
    Discussion Topic:
There’s no doubt that Workforce Optimization techniques impact agent performance but they do consume valuable time and resources. Call centers must consider cost-efficient solutions interrelated to their WFO to produce agents that consistently out-perform their competition and exceed customer expectations.

Get the most out of every agent while making it easier on your entire operation.
Attend this webcast to learn how to create an environment where agents automatically think less, train less and can focus more of their attention on the customer interaction.
  • Ensure first-call resolution
  • Prevent costly mistakes before they occur
  • Significantly reduce agent training time
  • Reduce call duration
  • Turn distributed call centers and remote agents into “Universal Agents” to deliver a uniform customer experience
  • Automatically achieve compliance during calls
  • Facilitate a virtualized environment
 
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