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Date Released: |
6/06/2008
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Title:
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OnviCenter 6.1.1 Availability |
Subject:
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General Release Announcement of OnviCenter 6.1.1 |
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Product Name:
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OnviCenter |
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Product Version:
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6.1.1 |
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Release By :
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Marty Wagner, Director, Product Engineering |
| Description: |
OnviCenter 6.1.1 is now available for OnviCall and OnviCord products.
Changes in 6.1.1 include:
- ICD now takes wrap time into account. If an agent is wrapping up an account update after the call, the ICD will treat the session as an
active call in the agents call list and not route additional calls to the agent until the wrap-up is completed.
- Dispatch Server has improved stability.
- Disabled users are no longer presented in the list of users.
- Corrected issue with resending dispatches by an agent.
Numerous other system improvements were made in the agent, dispatch, switch server and OnViews. For more information, the OnviCenter 6.1.1 Release Notes are published in the customer portion of www.onvisource.com/support/.
Contact the One Call Solution Center at 1-800-388-8402 to schedule your upgrade to 6.1.1.
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Date Released: |
2/29/2008 |
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Title:
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Notify Leap Year |
Subject:
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Running Operator Notify Application on AccuCall and OnviCall systems on Leap Year (February 29th) returns Error Message |
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Product Name:
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OnviCall Operator – Notify Schedule |
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Product Version:
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2.2.X, 5.2.X, 6.0.X |
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Found By :
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OnviCall and AccuCall systems in the field |
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Release By :
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John Hird, VP Product Marketing |
| Description: |
Notify application receives error message “Invalid argument to date in code” when attempting to update or view the Notify Schedule for Leap Year. |
| Resolution: |
OnviSource acknowledges that there exists an issue with the Leap Day Notify application. Fixes to resolve the issue are listed below by version. We will apply the fix to all future releases and assure compliance for them. Our technical support team is available to assist customers in applying the fix to their system. Please contact OnviSource Technical Support through the Once Call Solution center at 800.388.8402. |
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Viewing the operator login screen as shown indicates the software version
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Date Released: |
12/27/2007 |
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Title:
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AccuCall, OnviCenter and OnviCord Users |
Subject:
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Microsoft Windows Automatic Updates Policy |
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Product Name:
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OnviCall/OnviCord |
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Product Version:
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2.x/3.x/4.x/5.x/6.x |
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Found By :
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Manufacturing/Production |
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Release By :
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Brian Severson, Director of Operations |
| Description: |
OnviSource has determined that Microsoft Windows Automatic Updates can cause system instability on some OnviCenter and AccuCall products. Microsoft Windows
Automatic Updates are applied to all OnviCenter servers during our manufacturing process. Microsoft Automatic Updates are disabled on all systems manufactured by
OnviSource, and should not be enabled once deployed in the field. Any systems currently deployed in the field should have Automatic Updates disabled. Microsoft
Windows Automatic Updates should not be applied to any OnviCenter servers in the field that were not installed during the original manufacturing process.
To check the status of Automatic Updates:
- Press green Start button
- Select Control Panel
- Select Automatic Updates
- Verify Turn off Automatic Updates is selected
Note that workstations can have Windows Updates enabled.
OnviSource periodically tests Windows Updates. Approved Windows Updates will be posted on the Support section of the OnviSource website.
Please contact the OnviSource One Call Solution Center at 800.388.8402 if you need additional information. |
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Date Released: |
9/27/2007
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Title:
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AccuCall Dispatch Server Known Issue |
Subject:
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Dispatch Server does not correctly send some scheduled messages based on the desired delivery date for the message. Instead, some dispatches are sent on consecutive days. |
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Product Name:
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AccuCall Dispatch Server |
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Product Version:
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2.2.X |
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Found By :
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Systems in the field running 2.2.0 |
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Release By :
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Art Yri, Chief Technology Officer |
| Description: |
This is a known issue with the 2.2.X platform for AccuCall. There is a condition where the MSG_OUT_DATE causes a message that gets selected for a scheduled dispatch, either email or fax, to get selected for the same schedule on the following day.
In OnviCenter 5.2, the find message query was revised to prevent sending a duplicate of the message on the following day. |
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Date Released: |
5/25/2007
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Title:
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OnviCall Operator Known Issue |
Subject:
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Running Operator Application on LDX, SBX, Dispatch Server or Switch Server |
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Product Name:
|
AccuCall Dispatch Server OnviCall Operator |
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Product Version:
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5.2.X |
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Found By :
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Systems in the field running 2.2.05.2.1 |
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Release By :
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John Hird, VP Product Management |
| Description: |
The Operator Application must not be run on an LDX, SBX, Dispatch Server or Switch Server. There is a BDE conflict and operation in unreliable
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