|
OnviServ offers capable, reliable, flexible, controllable, compliant, result-oriented and justifiable contact center Business Process Outsourcing (BPO) services.
OnviServ contact center Business Process Outsourcing services include:
- Marketing Services
- Market Development & Demand Generation
- Lead Generation
- Target List & Customer Information Data Mining-Analytics
- Data Base Development & Streamlining
- Outbound Marketing Campaigns
- Customer Surveys
- Sales Services
- Outbound Telesales & Campaign Management
- Inbound Sales & Order Processing
- Customer Retention Programs
- Customer Services
- Help Desk
- Customer Transaction Management
- Concierge Services
- Back-Office Services
- Order and Transaction Processing
- Order Provisioning
- Transaction Verifications
- Contact Center Services
- Call & Screen Recording
- QA & Remote Agent Monitoring
- Data & Target List Mining-Profiling
- Speech Analytics
OnviServ delivers contact center Business Process Outsourcing services that are:
- Capable
- Broad Range of Call Center Outsourcing Services
- Inbound-outbound campaign management, sales, marketing, back office, customer services, customer retention
- Advanced In-House Technologies & IT
- Powered and driven by highly advanced technologies of company’s own OnviCenter software products, utilizing recording, QA, speech analytics and other optimization-automation software solutions provided by OnviCenter
- Data mining to produce best and optimized target lists and campaign actionable knowledge
- Continuous Business Process Management
- Continuous cycle of “Organize, Transact, Record, Analyze, Optimize”
- Capable of mining and analyzing the transactions and target lists to optimize each agent’s interaction, and using the results in a continuous cycle of execution improvement
- Full Back Office Services
- Order processing & fulfillment
- Validation, Compliance Management, QA
- Speech and Data Analytics-Reporting
- Client-tailored customer services
- Workforce Development Program
- Staffing, Orientation, Training, Retention, Performance Management, Continuous Improvements
- Infrastructure
- Dual call center locations and Ready-to-Expand facilities in Oklahoma and Texas
- Training facilities
- Dual data centers and IT facilities
- Reliable
- Company has been successfully offering outsourcing services since 2000
- Has successfully provided award-winning outsourcing services to major Fortune 50 companies
- Provided high degree of compliance, results and quality in delivering services to clients
- Produced quality order processing and timely accurate reports
- Flexible
- Flexible Program Options
- Any combination of programs can be selected by clients, offering outsourcing services that match client’s requirements
- Flexible Program Scaling
- Flexibility in ramp-up/Ramp-down, program size and number of agents during the course of the program
- Flexible Program Pricing
- Flexible pricing models, ranging from performance-based-only to fix-only or a hybrid pricing.
- Controllable
- Client-controlled Program management
- Client-specific reports, KPIs and remote visibility
- Clients have the capability to virtually and remotely observe and interact with the call center operation
- Client remote agent monitoring & interaction
- Compliant
- Track record of compliance
- Advance automated technologies in call recording and screen captures
- Internal QA and Compliance management
- Result-Oriented
- Award-winning track record of delivering positive results
- Performance-based pricing
- Formal programs for performance measurements and improvements
- Justifiable
- Affordable prices
- Progressive payments tied to ramp ups
- Flexible compensations
- Rapid ROI recognition
|