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OnviCenter Installation Support Overview
Installations can be scheduled and completed generally within a few weeks after order confirmation. Trained OnviSource installation technicians are experienced with all telephony technologies, and are committed to quick and professional installations, enabling systems to be up and running in the shortest possible time.
A Scope of Work document is provided to customers to ensure that critical items are in place before a technician arrives. This comprehensive overview reduces the possibility of “surprises” for both parties.
Install technicians test inbound and outbound calls through PRI and T1 circuits, voice paths to agent headsets, ensure that operator stations are communicating with servers, customer data is ready for cut-over and that all systems are communicating properly.
On specific configurations, OnviSource offers self-installation as an option. Companies that choose to perform self-installation, or organizations with in-house or contracted telecom engineers, are supplied with software, a documentation library and detailed installation instructions. OnviSource provides phone support for self-installations to answer questions and offer recommendations for successful implementations.
Contact OnviSource: 800.311.3025 | Email Sitemap


Providers of Affordable Call Center Products & Services

Agent Retention | Call Center Analytics • Optimization • Quality Monitoring • Recording • Solutions • Training | VoIP Recording |
Call Recording • Monitoring | Recording Equipment | Phone Recording | Quality Assurance | Call Recording Software • Systems |
Call Logging | Call Logging Software | Digital Call Recording | Digital Voice Recording | IP Telephony Recording |
Phone Monitoring | Telephone Recording | Telephony Recording Solutions | Performance Management | Voice Recorder Software