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Customer Lifecycle Assistance Services |
Our commitment to your satisfaction begins at the very first contact. From sales and engineering to service and support, our employees are dedicated to meeting your needs quickly in whatever way is necessary to best serve your organization.
OnviSource offers unique customer-centric service programs called OnviCare. OnviCare is a suite of customer lifecycle assistance programs that deliver technical support, as well as, operation and business solutions ranging from financial, IT and telecom solutions to operation assurance and business intelligence services.
OnviSource is strongly committed to achieving customer loyalty and satisfaction through value-based service programs. Our commitment is demonstrated through a high-priority corporate initiative called Customer Relations Management (CRM) Program. This CRM initiative is implemented by a fully empowered management team (CRM Team) responsible for the services offered under OnviCare. Contact the CRM Team through our dedicated email address, communicate@onvisource.com.
OnviCare provides a series of value-added programs beyond the traditional customer support services in order to develop not just “customer satisfaction”, but “customer loyalty”; and to establish a positive customer experience throughout the lifecycle of interacting with OnviSource.
Business Solutions Services
- Free Trials & ROI Analysis
- Free Telecom Audit and Consulting
- Financing
- IT Services
- Customer-Tailored Professional Services
- Program Management
Business Support Services
- Customer Technical Support Through a One-Call-Solution-Center
- Direct Executive Communication
- Customer Focused Program
- Customer Service Website
- Customer Service Help Desk
- Software Updates & Configuration Management
Business Continuity Services
- Operations Continuity Programs
- Operations Control Center Services (OCCS)
- End-Of-Life Management (EOL)
Business Management Services
- Dissemination of Valuable Business Intelligence
- Free Product, Operations & Business Best Practices Webinars
- Users’ Professional Communities
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Solutions Services 
Providers of Highly Affordable Call Center Software Products & Business Process Outsourcing Services
