Why should I use Telephone Recording from OnviSource

The OnviCord Difference

In order to remain a leader in digital call recording systems, OnviCord must record with better quality and more economically than anyone else.

We developed our own call logging software and leveraged it in three ways to best serve any telephone recording need.

• Simplified the use of digital, analog and IP telephony recording
• Captured the information relevant to multiple industries
• Maximized system efficiency to save you money

Ease of Use:

OnviSource's software suite, OnviCord, has the easiest-to-use interface available today because our user windows and graphics are clean, well organized, and most importantly, logical.

Within minutes of viewing, users have an understanding of how to find the information they want to view. It doesn't require a large investment in training and implementation. Clients are often using the system the very same day it's installed!

Everything You Need:

With OnviCord you get integrated digital voice recording solutions that meets all your voice and data recording requirements. OnviCord supports 100% call recording and provides powerful tracking, analyzing, and quality monitoring capabilities through a centralized interface.

OnviCord Web delivers easy, browser-based access to a robust tool-set that offers everything needed to manage your call information quickly and easily. OnviCord Web's familiar interface encourages rapid adoption and improved productivity with very little training necessary for you and your users.

Experience has shown us that different industries record with different purposes in mind. For that reason, OnviCord has customizable fields that allow the kind of flexibility users can't find anywhere else. For example, our unique OnviCord Web evaluation tool enables users to fully create custom scoring templates for evaluating and measuring agent performance based on criteria that's important to them. Improved performance results in longer agent retention.

OnviCord Agent uses an innovative client/server Computer Telephony Interface (CTI) technology to support free agent seating, record on demand, and screen capture. This enables users to add searchable information such as notes or account numbers during call recording for later reference and review.

OnviCord Playback makes it possible to search and play recordings outside of the central server or network. With this utility, exported recordings can be played from anywhere there is a PC available.

Screen Capture records video of computer screen activity in addition to the associated voice recording giving you a better understanding of how thoroughly and efficiently agents are managing calls when you capture the entire transaction. What differentiates our video recording is the ability capture up to 400 workstations per server under typical settings!
No other provider can give you this kind of efficiency.

The Savings Add Up:

The overall simplicity of OnviCord's voice recording software results in a telephony recording solution without complex integrations, PBX software upgrades or reconfigured trunks and switches.

We've designed our recording solutions to be quickly implemented, allowing your organization to rapidly realize value. Our intuitive user interface as described above results in reduced training and maintenance costs.

One of the greatest impacts OnviCord has had on recording budgets is by way of our station side recording. Where CTI would normally be required to capture call data, OnviCord developed OnviCord Agent to eliminate the need for CTI altogether. This single innovation has saved tens of thousands of dollars in expensive CTI software and PBX licensing for many contact centers. VoIP recording options are also economical.

OnviCord offers multiple software-based compression options. Therefore, as audio codecs improve, there's no need to replace expensive hardware which adds up to additional savings for OnviSource customers.

If 100% recording is not necessary for your organization, selectively record calls or randomly record with our Flex Recording to save valuable drive space and time-consuming backup resources.

With our rules-based purge feature, you'll free up even more space on your data server hard drive and preserve only your most important recordings.

Overall stability and quality of our recording systems is incomparable. With OnviCord, you will not experience costly down time and user frustration.

The OnviSource Difference:

If you want a stable call recording system with simple design and powerful solutions at an affordable price, then you've got to record with OnviCord!

Find out how OnviCord can save you time and money now and long into the future. Call us today at 300.311.3025 or contact a Sales Representative for more information.