Does a caller need to be informed that they are being recorded?

In some cases, yes. Each state has the authority to create its own laws governing telephone recording consent.

If you are recording in a state with “Two Party Notification”, OnviCord can be configured to play an audible beep tone during a call that notifies others that they're being recorded. Beep tone options vary based on your telephony environment. If your state laws require notification at the beginning of a call, your switch or voicemail system may be configured to provide such a message.

In any case, research recording law or have an attorney advise you on how you should record within the laws of your state.

For more information you may want to visit this site: http://www.rcfp.org/taping

Back to Top

Will OnviCord work with my current phone system?

Yes. OnviCord is compatible with all major digital and analog telephone switches and PBX's. Switch Integrations

How many users or channels can OnviCord record and monitor?

OnviCord is scalable from a minimum of 4 channels to a virtually unlimited number of channels.   Our modular recording servers hold up to 128 channels each and there is no practical limit to the number of recording servers that can be installed in a single system.

Back to Top

If I need to record phones and radios, can OnviCord capture both?

Yes. Phone and radio communications can be recorded at the same time within the same system.

How easily can I access recordings?

The primary component of our recording suite is a web-based feature known as OnviCord Web. Through this powerful tool, audio and video recordings can be searched, played, emailed and exported from your PC. Recordings made hours, days or months ago are instantly retrievable.

Back to Top

Can I monitor and retrieve recordings from any PC on my network?

Yes. Any user assigned the necessary privileges can access recordings from a PC within your network.

How many simultaneous users can access recordings?

All networked computers are capable of accessing information at the same time. The number of simultaneous users determines the specific operating system used on the data server. If the number of simultaneous users exceeds three, then Windows Server 2003 is required to support unlimited access.

Back to Top

How does OnviCord maintain system security?

User authentication is required for all system access. All features within OnviCord have associated permissions that must be granted to users on an individual basis.

Administrators can configure the system to use strong passwords with periodic expiration. Recordings can be secured with encryption if desired.

How long will recordings be accessible before I have to backup the files?

OnviCord is configured with enough storage to ensure that you have online access to recordings for as long as you desire before backup becomes necessary.  Your sales representive will make this determination with you based on the average number of channels and hours recorded daily and the period of time in which you will want online access to recordings.

Back up procedures are determined by each user.  Your sales representative will work with you to determine the best form of back up to satisfy your requirements.

Back to Top

What archival method does OnviCord incorporate?

The OnviCord system can be used with DVD, Tape, Storage Area Networks, Direct and Network attached storage, and External USB devices.

Back to Top

If a power outage should occur, will I lose data? When power is restored, will the system begin recording again?

OnviCord can be set up with a Universal Power Supply (UPS) to prevent the loss of power to the recorder. In the event of a power outage, we recommend shutting down the system until stable power can be provided. Upon normal startup, the system automatically begins recording.