How user friendly is the OnviCall System?

Very! The OnviCall system is a Windows based program that has pop up menus allowing you to easily select and perform various functions.

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Will I have the ability to set a call limit for each account?

Yes, managers and privileged agents can change the call limit easily through our Call Throttling feature.

Does OnviCall enable remote agents to connect?

Yes, with a broadband Internet connection and one phone line, agents can connect to the OnviCall system with full functionality.

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Can the OnviCall system alert me when there is a problem?

Yes, OnviCall has visual alarms that trigger when something in the system is not operating properly. Managers and agents are notified quickly so action may be taken to rectify any issue!

What if I have a system problem that I do not know how to fix?

OnviCall remote diagnostics allow certified OnviSource technicians to remotely access your system to resolve problems and to perform scheduled software upgrades.

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What if I need to access my system remotely?

OnviCall allows owners or administrators to logon to their server from a remote location and perform administrative functions as well as having full access to their servers.

Will I have the ability to customize screens, layout and message format for each client?

Yes. OnviCall gives you the ability to customize screen layouts, field labels and message formats per account to meet the needs of every client based on their profession and industry.

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